Shreya Sen
Kolkata
Summary
Commercially astute and results-driven professional with a proven track record in boosting brand presence and customer engagement across the luxury retail, and hospitality sectors. Expert in deploying strategic marketing initiatives to enhance visibility and engagement among key demographics. Skilled in leading major events and promotional campaigns, ensuring high-impact outcomes. Expert at analyzing market trends and consumer behaviors to optimize marketing efforts, aligned with corporate goals. Strong leadership in managing cross-functional teams, fostering strategic partnerships, and enhancing client relationships to increase brand loyalty and market share. Known for strategic foresight and a meticulous approach to driving marketing excellence and business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Marketing Executive
Professional Sabbatical
Hong Kong
01.2017 - Current
- Engaged in continuous learning and skill enhancement during a professional sabbatical, focusing on personal development following global disruptions. Pursued advanced digital marketing courses and obtained a certification in jewelry professionalism.
Server
YARDBIRD
Hong Kong
01.2023 - 01.2024
- Maintained 98% on-time rate by consistently ensuring meal delivery punctuality.
- Achieved 95% customer satisfaction rate through exceptional service and engaging presentations.
- Sustained dining area cleanliness and organization at 98% success rate while adhering to Michelin standards.
- Managed service duties across the entire restaurant with 95% efficiency in high-energy, fast-paced environment.
Marketing & Event Management Executive
DINING CONCEPTS L.T.D
Hong Kong
01.2016 - 01.2017
- Achieved 98% customer satisfaction rate by effectively resolving complaints and ensuring superior service quality.
- Cultivated expertise in marketing Operations within the Hospitality sector, exceeding performance expectations.
- Formulated and executed marketing plans with 98% efficiency rating, contributing to sustained business growth.
Sales & Visual Assistant
PRADA Group
New York
01.2015 - 12.2015
- Enhanced store sales by collaborating on strategic store displays and product placements with the visual merchandising team and the General Manager, directly impacting the 2015 sales increase.
- Orchestrated inventory management and distribution efforts, effectively coordinating with the retail operations team at the New York headquarters from November 2014 to July 2015.
- Contributed to 95% positive customer buying experience through diligent support and engagement with sales associates.
Retail Operations Analyst
PRADA Group
New York
01.2014 - 12.2015
- Achieved 98% satisfaction rate by streamlining communication between North American retail stores and headquarters.
- Coordinated the distribution of uniform packs to 95 retail stores across North America, achieving 95% on-time delivery rate through effective use of the SAP program.
- Delivered administrative logistics and shipping support, ensuring timely operations replenishments to retail stores across North America with 98% on-time fulfillment rate.
Education
EMBA, Executive Master of Business Administration - Strategic Leadership
Valar Institute
Washington, District of Columbia, United States of America04-2026
Bachelor of Fine Arts - Fashion Marketing and Management
Savannah College of Art and Design (SCAD)
Atlanta, United States of America06.2014
Skills
- Marketing operations management
- Brand development and management
- Customer relationship management
- Social media strategy and analytics
- Event management and promotion
- Public relations and media outreach
- Content marketing and SEO
- Team training and leadership
- Product launch and positioning
Certification
Accredited Jewelry Professional, Gemological Institute of America, Carlsbad, CA, 01/01/16, present
Professional Sabbatical
01/01/17, to Present
Engaged in continuous learning and skill enhancement during a professional sabbatical, focusing on personal development following global disruptions. Pursued advanced digital marketing courses and obtained a certification in jewelry professionalism.
Timeline
Server
YARDBIRD
01.2023 - 01.2024
Marketing Executive
Professional Sabbatical
01.2017 - Current
Marketing & Event Management Executive
DINING CONCEPTS L.T.D
01.2016 - 01.2017
Sales & Visual Assistant
PRADA Group
01.2015 - 12.2015
Retail Operations Analyst
PRADA Group
01.2014 - 12.2015
EMBA, Executive Master of Business Administration - Strategic Leadership
Valar Institute
Bachelor of Fine Arts - Fashion Marketing and Management
Savannah College of Art and Design (SCAD)