SENTHIL KUMAR M
Chennai
Summary
Dynamic Application Packager with over 5 years at TATA Consultancy Services, specializing in MSI packaging and application deployment strategies. Experienced in supporting and maintaining deployed solutions, resolving complex issues, and optimizing workflows. Strong background in automation frameworks and enhancing customer relations to ensure seamless software delivery and operational excellence.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Application Packager & Support Engineer
TATA CONSULTANCY SERVICES
CHENNAI
11.2020 - Current
- Develop and support enterprise software packaging strategies to improve deployment workflows across multiple platforms in DevOps environments.
- Coordinate application deployments through Radia, SCCM, and Microsoft Endpoint Manager (Intune) by defining detection rules, requirements, and user targeting.
- Deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration.
- Monitor system performance after application package deployment to verify functionality.
- Analyze installation and removal logs to troubleshoot packaging errors.
- Document packaging and distribution procedures for internal knowledge sharing and continuous improvement.
- Delivered Tier 2 and Tier 3 technical support for complex system issues, resolving escalated Service Desk tickets within established SLAs.
- Support endpoint security initiatives with cybersecurity teams, ensuring robust system recovery and incident response.
Education
Computer Applications (BCA) -
Karpagam Academy of Higher Education
Coimbatore09-2020
Skills
- MSI packaging
- Application deployment strategies
- CI/CD deployment
- Application lifecycle management
- Scripting automation techniques
- Application troubleshooting
- Incident resolution
- RCA methodologies
- Remote desktop management tools
- ServiceNow utilization for ITSM
- Stakeholder communication
Certification
- Advanced MSI Packaging & Essentials
- App Packaging Academy (05/2026 - Present)
- SC-900: Security & Compliance, Microsoft Certified (03/2026 - 09/2026)
- Cybercrime Investigations Bootcamp, 5-Day Training (Mar 2025)
- Ethical Hacking & Pentesting, Exploits & Protocol Training (Dec 2024)
Achievements & Awards
- Star Performance Award (2025): Excellence in service delivery and technical execution.,
- Best Team Award (2024): Contributed to high-performing infrastructure operations.,
- Service & Commitment Award (2023): Dedication and adherence to quality standards.,
- Feedback Enabler Certificate (2023): Continuous improvement and customer satisfaction.
Timeline
Application Packager & Support Engineer
TATA CONSULTANCY SERVICES
11.2020 - Current
Computer Applications (BCA) -
Karpagam Academy of Higher Education