SENTHILKUMAR B
TRICHY
Summary
Dynamic Cluster Manager with extensive experience at Busybees Logistics, excelling in eCommerce operations and team leadership. Proven track record in enhancing delivery performance and implementing effective training programs. Proficient in Microsoft Excel and adept at fostering collaboration, driving productivity, and achieving strategic objectives in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Cluster Manager
Busybees Logistics Pvt Ltd
Trichy
08.2024 - Current
- Managed daily operations across multiple store locations.
- Coordinated with teams to maintain high customer service standards.
- Implemented training programs for new staff across clusters.
- Controlling Flipkart and Amazon , Snapdeal and Naphthol all Shipments following and organizing Deliveries.
- Working in XpressBees as Associate Manager LM2 fand heading 90 hub’s
Monitoring the LM operations for these hub’s and taking all precautions to prevent the
hub from stress
Managing the operations effectively so as no shipments crossing >48hrs inside the hub
Managing the COD deposition on daily basis and connecting RTO’s on same day
Managing the productivity of SR and monitor
Delivery Supervisor
HAMAD International Airport
(QATAR)
01.2024 - 04.2024
- Oversaw daily delivery operations to ensure timely package distribution.
- Coordinated and scheduled delivery routes for optimal efficiency and performance.
- Maintained accurate records of deliveries and inventory management systems used in operations.
Executive-Hub operation
Instakart services pvt ltd
Trichy
06.2021 - 08.2023
- Managed daily hub operations to ensure timely processing of shipments.
- Coordinated logistics and transportation schedules for efficiency and effectiveness.
- Managed daily activities related to order fulfillment, shipping, receiving, inventory control, and transportation.
- Created reports to track progress towards meeting operational goals and objectives.
Ecom delivery
A-STAR TESTING &INSPECTION PTE LTD
singapore
12.2021 - 04.2022
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
Area Sales Manager
V Care Herbal Concepts Pvt Ltd
Trichy
03.2020 - 11.2020
- Facilitate cold and warm calls to prospective leads; schedule and follow through on calls with leads and current customers.
- Daily monitoring & Increasing DC's delivery performance and fulfillment as per management benchmark
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
Delivery Supervisor
ECOM EXPRESS PVT Ltd
Thuraiyur
11.2015 - 01.2020
- Oversaw daily delivery operations to ensure timely package distribution.
- Coordinated and scheduled delivery routes for optimal efficiency and performance.
- Managed team of delivery personnel, providing training and support as needed.
- Coordinated with dispatchers to ensure smooth transition between loading and unloading activities at warehouses.
- Controlling Flipkart and Amazon, Snapdeal, and Napattol, all shipments following and organizing deliveries.
- Organizing last-mile deliveries over five districts (Trichy, Thanjavur, Ariyalur, Perambalur, and Karur).
Delivery Executive
UTOC ENG. PVT. LTD.
singapore
06.2013 - 07.2014
- Coordinated timely deliveries to various locations across the service area.
- Maintained accurate records of delivery schedules and customer communications.
- Operated delivery vehicles safely while adhering to traffic regulations.
- Assisted customers with inquiries and resolved issues promptly during deliveries.
- Maintained records of deliveries, pickups, and customer information.
- Kept up-to-date on changing traffic laws, road conditions, and routes.
Senior Sales Officer
Adecco Consultancy Services, Chennai
Chennai
05.2009 - 01.2013
- Handling customer complaints promptly and professionally.
- Working closely with marketing teams on lead generation initiatives.
- Trained junior sales staff on best practices and techniques.
- Conducted market research to identify new sales opportunities.
Quality Assurance Analyst
Gift Infotech India (P) Ltd
Chennai
12.2006 - 04.2009
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Maintained testing documentation for future reference and compliance purposes.
- Participated in team meetings to discuss project progress and challenges.
Education
MBA - Marketing Management
Madras University
Chennai06-2013
Bachelor of Enginnering - Electrical, Electronics And Communications Engineering
Dhanalakshmi ENGG College
Perambalur06-2009
Skills
- Microsoft Windows,
Tools MS Word, Excel, PowerPoint - eCommerce expert
- Social media advertising
- Google adwords
- Logistics management
- Problem solving
- Documentation and materials
- Call monitoring
- Root-cause analysis
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Cluster Manager
Busybees Logistics Pvt Ltd
08.2024 - Current
Delivery Supervisor
HAMAD International Airport
01.2024 - 04.2024
Ecom delivery
A-STAR TESTING &INSPECTION PTE LTD
12.2021 - 04.2022
Executive-Hub operation
Instakart services pvt ltd
06.2021 - 08.2023
Area Sales Manager
V Care Herbal Concepts Pvt Ltd
03.2020 - 11.2020
Delivery Supervisor
ECOM EXPRESS PVT Ltd
11.2015 - 01.2020
Delivery Executive
UTOC ENG. PVT. LTD.
06.2013 - 07.2014
Senior Sales Officer
Adecco Consultancy Services, Chennai
05.2009 - 01.2013
Quality Assurance Analyst
Gift Infotech India (P) Ltd
12.2006 - 04.2009
MBA - Marketing Management
Madras University
Bachelor of Enginnering - Electrical, Electronics And Communications Engineering
Dhanalakshmi ENGG College