Senthil Murugan Vijayan

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Responsible for cafe operations by monitoring employees and quality standards

Improvising service quality standards by training the employees and products improvisation

Improving the menu

Increasing the sales target by improves customer handling methods and improved food safety standards with maintaining hygiene environment

Handling inbound and outbound calls of guests and observe their issues and reporting to the technical team.

Monitoring the issues with the technical team with the support of the team lead and addressing it to the manager

Updating the solved queries in the ICRM application and reporting it to the customers

• Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
• Provided comprehensive explanations of loan terms and conditions to clients, ensuring full understanding before finalizing agreements.
• Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
• Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.

Ensuring the quality standards by auditing the yards

Addressing the errors in the sops with the teams to make sure the errors will not be repeated

Making reports by audit and present them with the team to ensure the quality standards

Improving and implementing the quality standards by using standard quality standards like kaizen and 5s