Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sana Yasmeen

Hyderabad

Summary

Seller Support Associate with experience in providing proficiency, commitment and productivity to online sellers. Exceptionally strong performance working independently or in team environments. Specializes in building client relationships and exceeding core metrics for service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Seller Support Associate - L3

Amazon
02.2024 - Current
  • Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Provided seller support on refunds, posted feedback and policy changes.
  • Worked extensively with other departments, utilizing resources to provide seller support.
  • Managed high volume of daily cases, ensuring timely resolution for optimal seller experience.
  • Analyzed seller performance metrics for targeted coaching and guidance on best practices.

Quality Analyst

Cognizant technology solutions
04.2023 - 01.2024
  • Conducting quality checks and evaluating risk based interactions
  • Building strong relationships with clients
  • Effectively address client queries with timeliness accuracy
  • Monitor and review editor’s work
  • Ensure error free processing
  • Participate in knowledge transfer
  • Contribute towards process improvements ideas on productivity accuracy and turnaround time.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training

Process executive

Cognizant technology solutions
02.2021 - 03.2023
  • Coordinated workflows and delegated tasks within fast-paced publishing environment
  • Conducted research utilising broad range of tools
  • Updated and modified applications to client needs and request
  • Identified errors and inconsistencies by reviewing existing data sets
  • Maintained current industry knowledge, trends and regulation updates to inform work.

Trainee Dietitian

02.2022 - 04.2022
  • Sunshine hospitals (NABH Accredited) under RD, Planned diets to meet nutritional requirements for people with special conditions
  • Evaluated nutrient requirements for each patient based on BMI, Lifestyle and individual medical issues
  • Performed full nutritional assessments to evaluate client needs and treatment strategies
  • Interviewed patients to assess histories, investigate concerns and complete physical examinations
  • Certificates
  • Nutrition Entrepreneurship Program - Seminar
  • Workshop on Promoting Food Safety
  • AIAAROCON 2017
  • National Webinar – Integrating Nutrition with Ayurveda
  • Breastfeeding Awareness camp – Online
  • Medical Nutrition Therapy for Liver Disorders - Webinar

Education

Master of Science -

Acharya Nagarjuna University

Bachelor of Science - Botany Chemistry Nutrition

St Ann’s College For Women
04.2018

Skills

  • Ms excel
  • BPS Automation concepts Digital technology
  • Quality Improvement
  • Sampling
  • Email management
  • Goal-Oriented
  • Customer Service
  • Attention to Detail

Languages

Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Urdu
Upper intermediate (B2)
English
Advanced (C1)

Timeline

Seller Support Associate - L3

Amazon
02.2024 - Current

Quality Analyst

Cognizant technology solutions
04.2023 - 01.2024

Trainee Dietitian

02.2022 - 04.2022

Process executive

Cognizant technology solutions
02.2021 - 03.2023

Bachelor of Science - Botany Chemistry Nutrition

St Ann’s College For Women

Master of Science -

Acharya Nagarjuna University

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Sana Yasmeen