SHABIR AHMED
Kargil
Summary
Highly dependable and well trained airline crew scheduler with a superb work ethic and customer service record. Exceptional multitasker with strong ability to address multiple timetable and airline repair issues with accuracy and professionalism. Meticulous in adhering DGCA & airline safety standards at all times.
Overview
9
9
years of professional experience
Work History
Assistant Manager
spicejet
Gurgaon
09.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Sr. Scheduler Planning & Rostering Cabin Crew
Spicejet Ltd.
04.2021 - 09.2023
- Monitor and uphold compliance with DGCA laws and contractual compliance of flight crew member schedules for a day-to-day operations
- Work together with Flight Operations and Base to ensure a safe, efficient, and cost-efficient operation
- Coordinated resources and provided guidance to ensure tasks were completed within timeline.
- Identified critical path activities that needed to be tracked closely in order to meet deadlines.
- Developed effective communication strategies between team members regarding project expectations, timeline constraints, and resource availability.
- Prepared schedules for auditing at year-end.
- Monitored progress of all assigned tasks to ensure on-time completion.
Scheduler Planning & Rostering Cabin Crew
Spicejet Ltd.
11.2018 - 03.2021
- Monitor and uphold compliance with DGCA laws and contractual compliance of flight crew member schedules for a day-to-day operations
- Work together with Flight Operations and Base to ensure a safe, efficient, and cost-efficient operation
- Responsible for communicating DGCA compliance, reassignments, and accommodations to crew members.
Executive. RES / SALES
Spicejet Ltd.
12.2015 - 11.2018
- Handling inbound calls of Spice Jet’s external / internal customer's pertaining to bookings, reschedulements, queries, complaint handling and facilitation over the call
- To respond on the questions about airline regulations, assisting customers on their travel plans
- Making outbound calls to sell ancillary ( Spice max – premium seat in front row ) and converting those calls into confirm sale
- Maintained professional relationships with existing clients by providing support, information, and guidance.
- Developed incentive plans to motivate employees to meet established objectives.
Education
Bachelor of science (Maths) -
EIILM University
Secondary -
Jammu & Kashmir board of school education
High School -
Jammu & Kashmir board of school education
Skills
- Knowledge of DGCA & Airline rules and regulations
- Maintaining accurate flight crew location information
- Customer service
- Organization skills
- Computer applications
- Excel
- Task Delegation
- Employee Performance Evaluations
- Product and service knowledge
- Operations Management
- Staff Training and Development
- Shift Scheduling
Personal Information
- Passport Number: W9124090
- Date of Birth: 01/03/90
- Gender: Male
- Marital Status: Unmarried
Accomplishments
- Received certification of appreciation twice from the Sr,Vice president of the department for excellent work for adeptly managing shifts during IROPS situations, ensuring flights depart on schedule, and consistently providing additional assistance to the crew beyond expectations.
- Multiple Spice Star Awards for Exceptional Performance. which is bestowed quarterly.
- Received Gratitude cards from internal customers for exceptional work.
Disclaimer
The information provided above is true and complete to the best of my knowledge. Promising complete co-operation at all times and hoping for the same in return.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2
Arabic
Elementary (A2)
A2
Persian
Beginner (A1)
A1
Timeline
Assistant Manager
spicejet
09.2023 - Current
Sr. Scheduler Planning & Rostering Cabin Crew
Spicejet Ltd.
04.2021 - 09.2023
Scheduler Planning & Rostering Cabin Crew
Spicejet Ltd.
11.2018 - 03.2021
Executive. RES / SALES
Spicejet Ltd.
12.2015 - 11.2018
Bachelor of science (Maths) -
EIILM University
Secondary -
Jammu & Kashmir board of school education
High School -
Jammu & Kashmir board of school education
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