Shachi Tomar
Bangalore
Summary
Result-driven Operations Manager with 4+ years of progressive experience in the travel industry, including 3 years as Team Leader and 1 year as Vietnam Operations Head. Adept at managing large-scale travel operations, supplier coordination, and product development, having successfully overseen over 400 Vietnam travel arrangements. Known for implementing strategic business development ideas that increased profitability while significantly reducing travel escalations. Technically proficient and analytically inclined, with a passion for optimizing operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vietnam Operation Head
Tripfactory.com
Bangalore
11.2024 - Current
- Directed Vietnam operations, managing over 400 travel bookings end-to-end while maintaining high customer satisfaction.
- Led domestic and international travel product development, including pricing, supplier negotiations, and itinerary creation.
- Developed and launched new travel products, increasing sales and expanding the destination portfolio.
- Designed and implemented invoicing systems for accuracy and transparency across international and domestic travel accounts.
- Proposed business development strategies that led to increased profits and reduced escalation rates.
- Mentored and trained team members to maintain high operational standards and cross-functional cooperation.
- Reduced operational bottlenecks and introduced automation practices using technical tools to enhance reporting and analysis.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Built strong operational teams to meet process and production demands.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Team Leader (Domestic Operations)
Tripfactory.com
Bangalore
11.2016 - 02.2020
- Championed the adoption of new technologies to improve team productivity and service delivery.
- Developed strategies for problem solving and conflict resolution among team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Audited company's legal documents to verify compliant policies and procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
M COM. -
Indra Gandhi National Open University
06.2022
B COM. - ACCOUNTS
Maharani Lakshmi Amanni College for women's
Bangalore08.2016
12th STANDARD -
Kendriya Vidyalaya
Bangalore01.2013
Skills
- Office Tools: Microsoft Excel (advanced), PowerPoint, Word
- Data Tools: Power BI, Tableau
- Programming & Analysis: Core Python, SAS, SQL
- Accounting: Tally (basic)
- CRM & Operations: Booking systems, invoicing platforms, supplier management tools
- Travel product development
- Project management
- Invoicing systems
- Forecasting demand
- Data analysis
Certification
- Entrepreneur Development program
- State Govt management programme
- Accounting programme (internals)
Projects
MSME Management project (State government scheme) Entrepreneur Development program Tally programming
Hobbies and Interests
- Volleyball
- Graphic Design
- Comic Art
Languages
- English
- Hindi
Timeline
Vietnam Operation Head
Tripfactory.com
11.2024 - Current
Team Leader (Domestic Operations)
Tripfactory.com
11.2016 - 02.2020
M COM. -
Indra Gandhi National Open University
B COM. - ACCOUNTS
Maharani Lakshmi Amanni College for women's
12th STANDARD -
Kendriya Vidyalaya
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