Shad Mani
New Delhi
Summary
Dynamic Service Delivery Manager with a proven track record at Indusind Bank, excelling in customer relationship management and effective communication. Successfully enhanced service delivery, driving product sales and customer satisfaction. Adept at time management and adaptability, consistently achieving targets while fostering strong client connections.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Service Delivery Manager
Indusind bank
07.2024 - 11.2025
- Handling all customer queries
- Selling different products such as life insurance,health insurance,opening accounts, fd.
Teller
Hdfc bank
12.2020 - 07.2024
- Handling cash and non cash transactions
- Selling products such as opening account , fd, loan .
Education
MBA - Banking And Finance
Asia Pacific Institute of Management And Technology
08.2018 - 08.2020
BBA - Computer Aided Management
Ideal Institute of Management And Technology
07.2015 - 05.2018
Skills
- Customer relationship management
- Effective communication
- Time management
- Adaptability in service delivery
Accomplishments
- Won first prize in marketing competition held in my masters course.
- Won BBH qualification trophy for completing the assigned life insurance target.
Timeline
Service Delivery Manager
Indusind bank
07.2024 - 11.2025
Teller
Hdfc bank
12.2020 - 07.2024
MBA - Banking And Finance
Asia Pacific Institute of Management And Technology
08.2018 - 08.2020
BBA - Computer Aided Management
Ideal Institute of Management And Technology
07.2015 - 05.2018