Shafaquath Jawad
Mysuru
Summary
Dynamic Team Leader with extensive experience, excelling in account management and quality assurance. Proven track record in training and coaching teams to achieve 100% accuracy in client reporting. Adept at project management and fostering a collaborative environment to drive performance and enhance revenue cycle management. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
9
9
years of professional experience
Work History
Team Leader (Dental)
Avicennas Group, Inc (Zentist)
05.2023 - Current
- Coordinated with a team of 28 members to enhance production and quality processes.
- Guiding the team and other sub-ordinates in solving their queries related to the process.
- Reporting to the Manager on daily base on prod/quality and client's performance.
- Oversaw client reporting processes to ensure 100% accuracy.
- Facilitated client meetings to discuss progress and address issues.
- Created daily intake reports to streamline resource allocation.
- Conducting account audits to Guide and Eliminate Error's.
- Reviewing exceptions from team and the resolutions from Office Location.
- Training the Fresher and New Joiners.
Team Leader (DME/Urgent care)
AvenueMed Healthcare Solution Pvt Ltd
09.2019 - 04.2023
- Co-ordinating with a team of 12 members in terms of Production, Quality and finding the trends in AR within the process and working according to that.
- Guiding the team and other sub-ordinates in solving their queries related to the process.
- Provided daily reports to the manager regarding production levels, quality metrics, and client performance.
- Reviewing exceptions from team and the resolutions from Dr's Office.
- Maintained precise records of client information to support data integrity.
- Generating daily intake report for allocation.
SME (DME Process)
Decipher Health Records LLC
07.2018 - 09.2019
- Co-ordinating with a team of 5 to 10 members in terms of Production, Quality and finding the trends in Intake within the process and working according to that.
- Guiding the team and other sub-ordinates in solving their queries related to the process.
- Generated daily, weekly, monthly, and miscellaneous reports, providing insights to clarify process flow for clients and identify root causes of issues.
- Encouraged team collaboration and facilitated task completion in alignment with client requirements.
- Analyzed aging reports, prioritized orders for timely resolution, and assigned tasks to team members to ensure efficient workflow.
- Coordinated with clients and liaisons on daily productivity and work-related issues through conference calls and emails, responding to feedback effectively.
- Reviewing exceptions from team and the resolutions from Dr's Office.
- Maintaining Quality in Intake & AR and fixing the routine problems.
- Provide Training to fresher's on basic Revenue Cycle Management (RCM).
- Solving issues within the team and streamlining the project, documenting the same.
- Ensured accurate client reporting without errors.
Sr Account Receivables (Dental & Urgent Care)
STARMARKSOFTWARE (P) LTD.
10.2016 - 07.2018
- Guided team and subordinates in resolving queries related to process, enhancing understanding and workflow.
- Analyzing the aging reports, prioritizing the claims that need to be worked with appropriate action and assign the same to the team to work on timely base.
- Performed client reporting with 100% accuracy.
- Resolved team issues and streamlined project processes, documenting improvements for future reference.
- Fostered positive team environment and ensured timely completion of tasks, contributing to overall team morale.
- Provide Training on calling scenarios and making them understand the process.
- Reporting to the Manager on daily base on prod/quality and client's performance.
- STARMARKSOFTWARE Pvt. Ltd., is a Service Delivery Centre providing healthcare back-office services that are part of Revenue Cycle Management (RCM). It provides various aspects of RCM such as Physician and Institutional Coding, Charge Entry & Validation, Payment Posting, Denial Management, Receivables Follow Up, Credentialing and Patient Collection among others.
Education
SSLC -
St Paul's High School
Mysore2nd P U C -
Maharaja's PU College
MysoreSkills
- Revenue cycle management
- Quality assurance
- Account management
- Project management
- Client communications
- Team leadership
- Employee training
- Staff training
- Onboarding and orientation
- Coaching
- SOP adherence
- Report generation
Areas Of Expertise
Client interaction for process requirements, Timely delivery of client requirements, Organized information presentation, Operational control, Positive team environment, Setting quality standards, Maintaining quality in Intake & AR, Training on Revenue Cycle Management, Issue resolution, Client reporting with accuracy
Languages
- Urdu
- Kannada
- Hindi
- English
- Urdu
- Kannada
- Hindi
Hobbies and Interests
Travelling
Disclaimer
I hereby declare that all the details furnished above are true to my knowledge and if I am given an opportunity in your esteemed Organization. I will discharge all my duties to my superior in a sincere way.
Overview
10+ Years of Experience in Medical Billing Operations, Intake & AR, Cash posting, Demographics & charge entry, Manpower Management, Process Management, Client Management, Team Leadership, Process Documentation, Exceptional leader, Proactive individual, Logical approach to challenges
Personal Information
- Father's Name: Afroze Shakeel
- Date of Birth: 01/08/96
- Gender: Male
- Nationality: Indian
Software Used
- Brightree
- Bloominmind
- Vital Collect
- Office Ally
- Health Fusion
- Updox
- Dentrix Enterprise
- Dentrix Ascend
- Open Dental
- EgaleSoft
- WinOMS
- Dentrix
- DSN
Timeline
Team Leader (Dental)
Avicennas Group, Inc (Zentist)
05.2023 - Current
Team Leader (DME/Urgent care)
AvenueMed Healthcare Solution Pvt Ltd
09.2019 - 04.2023
SME (DME Process)
Decipher Health Records LLC
07.2018 - 09.2019
Sr Account Receivables (Dental & Urgent Care)
STARMARKSOFTWARE (P) LTD.
10.2016 - 07.2018
SSLC -
St Paul's High School
2nd P U C -
Maharaja's PU College