SHAFI UR RAHMAN
Chennai
Summary
Driven Customer Success professional with a proven track record of enhancing customer experiences and building lasting client relationships. Skilled in leveraging CRM tools to manage accounts, track customer interactions, and forecast growth opportunities. Demonstrates strong leadership in guiding cross-functional teams toward achieving KPIs and maintaining high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Senior Associate
Google Operations Center
Hyderabad
10.2023 - Current
- Experienced in resolving escalated billing issues, troubleshooting complex payment discrepancies, and ensuring seamless account reconciliation.
- Expertise in refining inputs for machine learning models, and ensuring optimal performance for AI Gemini systems.
Customer Solutions Analyst
ZoomInfo
Chennai
02.2023 - 10.2023
- Provide product, troubleshooting & workflow guidance to ZoomInfo customers.
- Mentoring the new joiners in product understanding.
Product Support Engineer
Heuristix Digital Technologies
Chennai
08.2021 - 12.2022
- Managing customer expectations around delivery times for Disprz product fixes and enhancements.
Senior Analyst
HCL Technologies
Chennai
07.2019 - 08.2021
- Assisting employees with their technical issues inside VDI and Citrix and adding groups for users in active directory to get access for tools.
Technical Support Associate
Tech Mahindra
Chennai
10.2018 - 06.2019
- Coordinated with the customers in solving routers and internet issues.
IT Help Desk
Sutherland Global Services
Chennai
02.2017 - 02.2018
- Taking ownership & responsibility of critical McAfee antivirus application issues from start through to a successful resolution.
Education
B.E - Computer Science
AMS College of Engineering
Chennai, India01-2015
Personal Information
- Date of Birth: 09/20/93
- Nationality: Indian
Technology Expertise
- Google Ads
- Google AI Gemini
- Salesforce
- Freshdesk
- Service Now
- Citrix
Languages
- English
- Hindi
- Tamil
Timeline
Senior Associate
Google Operations Center
10.2023 - Current
Customer Solutions Analyst
ZoomInfo
02.2023 - 10.2023
Product Support Engineer
Heuristix Digital Technologies
08.2021 - 12.2022
Senior Analyst
HCL Technologies
07.2019 - 08.2021
Technical Support Associate
Tech Mahindra
10.2018 - 06.2019
IT Help Desk
Sutherland Global Services
02.2017 - 02.2018
B.E - Computer Science
AMS College of Engineering
Similar Profiles
Srikanth LankadasariSrikanth Lankadasari
Cloud Engineer Associate at Google Operations Center, GoogleCloud Engineer Associate at Google Operations Center, Google
Gowtham MadanalaGowtham Madanala
CUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTERCUSTOMER ADVOCATE SENIOR ASSOCIATE at GOOGLE ADS & GMB, GOOGLE OPERATIONS CENTER
Priya BograPriya Bogra
Digital Marketing & Research Senior Associate at Google Operations Center, GoogleDigital Marketing & Research Senior Associate at Google Operations Center, Google
CHETHAN KUMAR K.RCHETHAN KUMAR K.R
Training Delivery Senior Specialist, GOC at Google Operations CenterTraining Delivery Senior Specialist, GOC at Google Operations Center
Sivakumar SSivakumar S
Associate Environmental Engineer at Envesya Private LimitedAssociate Environmental Engineer at Envesya Private Limited