Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Shafinahemad Mujawar

Pune

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

8
8
years of professional experience

Work History

Assistant Restaurant Manager

Al Nahis Kuwait.
01.2022 - Current

Worked as an Assistant Restaurant Manager in a Casual -Dining Restuarant.Al Nahis comapny owns four kinds of Multicusine Restaurants in Kuwait.


  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.

Restaurant Supervisor

Orion Company Group of Restaurants,Kuwait
12.2020 - 01.2022

Worked as a Team Leader in a busy Cafe.


  • Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
  • Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
  • Participated in team meetings, providing feedback on service improvements and sharing best practices with colleagues.
  • Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
  • Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
  • Ensured accurate billing procedures, handling cash transactions efficiently, and processing credit card payments securely.
  • Fostered a welcoming environment for all guests through attentive service, anticipating needs before they arise.
  • Supported management team during high-volume events such as holidays or private parties by coordinating large groups'' seating arrangements.
  • Developed strong rapport with regular patrons by remembering personal preferences and engaging in genuine conversation when appropriate.
  • Trained new waitstaff members in standard operating procedures while offering mentorship and guidance throughout their training period.
  • Consistently received positive feedback from customers regarding both food quality and level of service provided.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.

Senior Steward

Orion Group of Restaurants,Kuwait.
11.2019 - 12.2020
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Upheld strict hygiene standards by conducting regular cleaning schedules, contributing to a safe and sanitary work environment.
  • Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
  • Managed inventory control, reducing waste and maintaining optimal stock levels for efficient operations.
  • Championed sustainability initiatives within the department by introducing eco-friendly products into daily operations while maintaining high standards of service and cleanliness.
  • Boosted guest satisfaction through exceptional attention to detail, ensuring a clean and welcoming dining environment.
  • Served as liaison between front-of-house and back-of-house teams, fostering open communication channels for streamlined workflow processes.
  • Developed strong relationships with suppliers, negotiating favorable terms on bulk orders while maintaining high-quality product standards.
  • Implemented cost-saving measures within departmental operations, optimizing resource allocation without compromising quality or guest satisfaction.
  • Contributed to a positive workplace culture by fostering an environment of open communication, mutual respect, and camaraderie among the stewarding team members.
  • Led training sessions for new hires, instilling the importance of teamwork and customer service excellence from day one.

Guest Service Associate

Novotel Pune (An Accor Brand Hotel)
08.2018 - 09.2019
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.

Intern

Novotel Pune( An Accor Brand Hotel.)
08.2016 - 01.2017

Gained knowledge in the hospitality & food industry in various departments such as food and beverage,front office,kitchen and culinery & housekeeping in a 5 strar category Property.

  • Gained valuable experience in the hotel applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Collaborated with team members to ensure seamless guest experience throughout their stay.
  • Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
  • Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Welcomed guests to facility, addressed complaints and found solutions to problems.
  • Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
  • Answered telephone calls and emails to assist customers in making reservations.
  • Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.

Education

Bachelor of Science in Hospitality & Tourism. - Hospitality & Tourism Studies

Mumbai College of Hotel Management
Mumbai
05.2018

High School Diploma -

Mumbai College Of Hotel Management
Satara
06.2016

Skills

  • Customer Service
  • Team Coordination
  • Staff Training
  • Guest Relations
  • Service Quality
  • Staff Supervision
  • Food Safety Compliance
  • Conflict Resolution

Accomplishments


  • Supervised Team of 15 staff members.
  • Achieved Month to Date Sales by completing task with accuracy and efficiency.

Languages

English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Timeline

Assistant Restaurant Manager

Al Nahis Kuwait.
01.2022 - Current

Restaurant Supervisor

Orion Company Group of Restaurants,Kuwait
12.2020 - 01.2022

Senior Steward

Orion Group of Restaurants,Kuwait.
11.2019 - 12.2020

Guest Service Associate

Novotel Pune (An Accor Brand Hotel)
08.2018 - 09.2019

Intern

Novotel Pune( An Accor Brand Hotel.)
08.2016 - 01.2017

Bachelor of Science in Hospitality & Tourism. - Hospitality & Tourism Studies

Mumbai College of Hotel Management

High School Diploma -

Mumbai College Of Hotel Management
Shafinahemad Mujawar