Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
Al Nahis Kuwait.
01.2022 - Current
Worked as an Assistant Restaurant Manager in a Casual -Dining Restuarant.Al Nahis comapny owns four kinds of Multicusine Restaurants in Kuwait.
Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Maintained swift pace of work to meet business demands for cleaning and supplies storage.
Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
Upheld strict hygiene standards by conducting regular cleaning schedules, contributing to a safe and sanitary work environment.
Provided personalized service to VIP guests, anticipating their needs and exceeding expectations for memorable events.
Managed inventory control, reducing waste and maintaining optimal stock levels for efficient operations.
Championed sustainability initiatives within the department by introducing eco-friendly products into daily operations while maintaining high standards of service and cleanliness.
Boosted guest satisfaction through exceptional attention to detail, ensuring a clean and welcoming dining environment.
Served as liaison between front-of-house and back-of-house teams, fostering open communication channels for streamlined workflow processes.
Developed strong relationships with suppliers, negotiating favorable terms on bulk orders while maintaining high-quality product standards.
Implemented cost-saving measures within departmental operations, optimizing resource allocation without compromising quality or guest satisfaction.
Contributed to a positive workplace culture by fostering an environment of open communication, mutual respect, and camaraderie among the stewarding team members.
Led training sessions for new hires, instilling the importance of teamwork and customer service excellence from day one.
Guest Service Associate
Novotel Pune (An Accor Brand Hotel)
08.2018 - 09.2019
Maintained clean and organized dining areas for optimal guest experience.
Cultivated warm relationships with regular customers.
Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Answered customers' questions, recommended items, and recorded order information.
Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Intern
Novotel Pune( An Accor Brand Hotel.)
08.2016 - 01.2017
Gained knowledge in the hospitality & food industry in various departments such as food and beverage,front office,kitchen and culinery & housekeeping in a 5 strar category Property.
Gained valuable experience in the hotel applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.
Collaborated with team members to ensure seamless guest experience throughout their stay.
Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
Improved guest satisfaction by providing exceptional customer service and addressing inquiries promptly.
Welcomed guests to facility, addressed complaints and found solutions to problems.
Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
Answered telephone calls and emails to assist customers in making reservations.
Conducted regular room inspections, ensuring adherence to high-quality standards for guest comfort and safety.
Education
Bachelor of Science in Hospitality & Tourism. - Hospitality & Tourism Studies
Mumbai College of Hotel Management
Mumbai
05.2018
High School Diploma -
Mumbai College Of Hotel Management
Satara
06.2016
Skills
Customer Service
Team Coordination
Staff Training
Guest Relations
Service Quality
Staff Supervision
Food Safety Compliance
Conflict Resolution
Accomplishments
Supervised Team of 15 staff members.
Achieved Month to Date Sales by completing task with accuracy and efficiency.
Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Assistant Restaurant Manager
Al Nahis Kuwait.
01.2022 - Current
Restaurant Supervisor
Orion Company Group of Restaurants,Kuwait
12.2020 - 01.2022
Senior Steward
Orion Group of Restaurants,Kuwait.
11.2019 - 12.2020
Guest Service Associate
Novotel Pune (An Accor Brand Hotel)
08.2018 - 09.2019
Intern
Novotel Pune( An Accor Brand Hotel.)
08.2016 - 01.2017
Bachelor of Science in Hospitality & Tourism. - Hospitality & Tourism Studies
Mumbai College of Hotel Management
High School Diploma -
Mumbai College Of Hotel Management
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