SHAGUFTA IRSHAD
Kolkata,West Bengal
Summary
Outgoing and motivated Flight Attendant with a strong customer-oriented approach and excellent communication skills. Experienced in assisting passengers during flights, providing inflight services and resolving any passenger issues. I believe I have the ability to work and perform well under pressure with a highly professional attitude. I have the right skills to respond to intense emergency situations with a calm attitude.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Cabin attendant
InterGlobe Aviation Ltd. Indigo
Mumbai
10.2022 - 12.2023
* Complete preflight inspections and passenger safety checks
* Assist passengers during boarding and deplaning
* Demonstrate how to use safety equipment
* Attend to all passengers' in-flight needs
* Supervise unaccompanied minors to ensure comfort and safety
- Greeted passengers upon boarding and exiting aircraft.
Event Management
Encore Creative
Kolkata
03.2019 - 07.2022
- Remained calm under pressure to resolve issues and deliver smooth, professional event management.
- Registered and updated guest list and information to maintain accurate event management platform.
- Executed comprehensive inventory management, preventing stockouts and overstock situations.
Education
Bachelor of Arts -
Indira Gandhi National Open University
Kolkata, West Bengal 09.2022 -
Senior Secondary -
National Institute of Open Schooling
Kolkata, West Bengal 09.2020 - 10.2021
Skills
* Teamwork
* Time Management
* Leadership
* Verbal & Written communication
* First Aid
* Customer service
*Emergency management
*Safety procedure compliance
*Flight safety checks
Languages
English
Fluent
Hindi
Fluent
Bengali
Advanced
Urdu
Fluent
Accomplishments
* Completed the Cabin Crew Course on 17th February 2023 conducted at Indigo ASTI, Gurgaon.
* Completed the AVSEC Course for AIR CREW conducted at Indigo ASTI, Gurgaon 26th December 2022 to 31st December 2022 towards the fulfillment of National Civil Aviation Security Training Program issued by Bureau of Civil Aviation Security.
Timeline
Cabin attendant
InterGlobe Aviation Ltd. Indigo
10.2022 - 12.2023
Bachelor of Arts -
Indira Gandhi National Open University
09.2022 -
Senior Secondary -
National Institute of Open Schooling
09.2020 - 10.2021
Event Management
Encore Creative
03.2019 - 07.2022
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