Shagun Gulati
Ludhiana
Summary
Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
The Eastern park
LUDHIANA
01.2024 - Current
- Ensured compliance with laws governing business practices within the industry.
- Created training programs for new sales employees.
- Analyzed competitive data and identified opportunities for growth in the marketplace.
- Researched industry trends and consumer preferences to inform product development efforts.
- Monitored performance metrics to ensure targets were met.
- Recruited, trained, evaluated, coached, and mentored sales staff members as needed.
- Managed budgeting processes related to sales operations, including forecasting future revenue streams.
- Developed and implemented sales strategies to improve market share.
Project Sales Manager
The Eastern park
LUDHIANA
11.2021 - 12.2023
- Sales Strategy: Developing and implementing sales strategies to achieve project goals and targets.
- Team Management: Leading and managing a sales team, including hiring and training.
- And performance evaluation.
- Customer Engagement: Building and maintaining relationships with potential buyers and clients.
- Market Research: Staying informed about market trends, competition, and pricing strategies.
- Sales Presentations: Conducting sales presentations and negotiations with potential buyers.
- Marketing Collaboration: Collaborating with marketing teams to create effective sales materials and campaigns.
- Sales Reporting: Monitoring and reporting on sales performance and progress towards targets.
- Budget Management: Managing the sales budget and expenses for the project.
- Legal Compliance: Ensuring all sales activities comply with real estate laws and regulations.
- Client Satisfaction: Ensuring customer satisfaction and addressing any concerns or issues.
- Closing Deals: Overseeing the sales process from initial contact to closing the deal.
- Forecasting: Predicting future sales trends and developing strategies accordingly.
- Engaged in direct selling activities when needed to close large deals or boost morale within the organization.
- Recruited, trained, evaluated, coached, and mentored sales staff.
Relationship Executive
PNB METLIFE INDIA INSURANCE CO LTD
LUDHIANA
07.2018 - 10.2021
- Exceeded sales goals consistently.
- Analyzed customer data, identifying potential sales opportunities and trends.
- Resolved customer complaints promptly and professionally.
- Planned and conducted training programs for bank staff, focusing on enhancing product knowledge and selling skills.
- Enhanced bank branch productivity.
CRM Specialist
FINDOC CAPITAL MART PVT LTD
LUDHIANA
08.2011 - 12.2014
- Managed the operations of the dealing department.
- Provided prompt assistance to customers and effectively addressed their concerns.
- Provided technical assistance to customers encountering difficulties with CRM systems.
- Produced data-driven reports on customer engagement levels and important performance metrics.
- Worked alongside Sales and Marketing teams to establish seamless customer experiences across various channels.
Education
PGIBO & MCOM - International Business Operations And Accounts
IGNOU
06-2019
PGJMC -
IGNOU
12-2015
B.Com - Accounting And Business Management
IGNOU
06-2012
Intermediate - Accounts
P.S.E.B. Mohali
03-2009
Skills
- MS office (Excel, Word)
- Internet surfing
- Equity, commodity software (Odin diet, Now)
- Good Communication skills
- Motivated and committed
- Works effectively on an independent basis
- Teamwork
- Curiosity to learn and grasp new situations
- Flexibility and adaptability
- Excellent interpersonal relations
- Strategic Planning
- Schedule Management
- Financial Administration
- Project Management
- Project Planning
- Inventory Coordination
- Sales Presentations
- Lead Conversion
- Sales Negotiations Expert
Affiliations
Got award of “Miss Fame-2008” from Rai Foundation (Air Hostess academy) at
Ludhiana.
Accomplishments
Got award as a Performer of month from PNB circle head Mr. Rakesh Jain.
Achieved certificate for Exemplary Performance in One day Initiative .
Achieved Starter award in one month Pnb Met Life.
Achieved Certification of Appreciation in TEP.
Joined as Project Manager in TEP and promoted as Project Sales Head.
Languages
6,C2
Languages
English
Upper Intermediate
B2
Timeline
Assistant General Manager
The Eastern park
01.2024 - Current
Project Sales Manager
The Eastern park
11.2021 - 12.2023
Relationship Executive
PNB METLIFE INDIA INSURANCE CO LTD
07.2018 - 10.2021
CRM Specialist
FINDOC CAPITAL MART PVT LTD
08.2011 - 12.2014
PGIBO & MCOM - International Business Operations And Accounts
IGNOU
PGJMC -
IGNOU
B.Com - Accounting And Business Management
IGNOU
Intermediate - Accounts
P.S.E.B. Mohali