SHAGUN SALARIA
Gurugram
Summary
Seasoned Benefits Administration Specialist with 7+ years of experience managing global employee benefits programs. Expertise in benefits administration, vendor management, and process optimization across diverse regions. Proven ability to enhance service quality, ensure compliance, and drive continuous improvements. Skilled in leading strategic initiatives, fostering stakeholder engagement, and mentoring teams to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
HR Global Benefits
Vialto Partners
01.2022 - Current
- Administering benefits of employees working within the organisation in APAC region , which includes managing enrolments , premium deductions, leaves , life events , New hire/termination , and insurance claims , benefits payroll
- Managed relationships with multiple benefits vendors that includes assisting in webinars, reviews and resolving and issues related to service quality
- Customised benefits solutions to meet regional needs while maintaining consistency with global strategies
- Ensured timely and accurate processing of Benefits transactions, including enrolments , claims and invoice premium payment
- Engaged with stakeholders and client to provide guidance on benefit administration and resolve any issues or inquiries
- Trained team members in policies and procedures and offered insights in best way to manage job tasks and duties
- Validated employees’ benefits enrolment for accuracy and captured all data in work day/insurer’s data base
- Collaborated with HR to develop and maintain up to date benefits manuals and SOPs
- Point of contact for Partners , employees Brokers and insurers for any issues or completing tasks
- Built relationship with vendors to foster quality
- Managed monthly , quarterly and annual payouts for merit rewards , benefits and bonus program
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Benefits Analyst
Aon Consulting Pvt Ltd.
01.2019 - 01.2022
- Responsible for administrating Health and Benefits of global clients
- Key person responsible for Annual enrollments and renewals
- Working closely with the technical teams for implementing new changes in the health benefits of the employees and performing IAT/UAT
- Ensuring all employee/client queries are closing within the TAT
- Conducting trainings for the new hires and the team colleagues
- Auditing and client deliverables and assuring they the meeting the proposed timelines
- Key responsible for client discussions, queries, feedback
- Providing client specific trainings to the employee contact center
- Resolving employee's queries over the email, related to the benefits, access to the TBS etc
- Closely work with third party in maintaining the data of employee's and their benefits
- Resolving vendor's queries over any incomplete information of employees
- Creating Payrolls and vendor files based on the timelines
- Creating monthly report (MI Deck), SOP, Manuscript to share the progress and development
- Maintaining a healthy relationship with vendors and clients
HR Executive
Astra Interiors Pvt ltd.
01.2018 - 01.2019
- Explain HR policies and procedures to all employees
- Generate employee tracking reports each month
- Coordinating HR projects (meetings, training, surveys etc.)
- Coordinate communication with candidates and taking initial level interviews
Management Trainee
Shahi Exports Pvt ltd.
01.2016 - 01.2017
- Statutory presentations of factory work to Clientele
- Handling day to day grievances
- Orientation & Induction
Education
Post Graduation Dip - Business Managment
Univeristy of Jammu
01.2016
Skills
- Global Benefits Administration
- Vendor management
- Process optimisation and improvement
- Performance management and continuous improvement
- Team leadership and development
- Client services
- Employee training
- Stakeholder engagement
- Client relations
Personal Information
- Date of Birth: 11/22/94
- Nationality: Indian
- Marital Status: Unmarried
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
HR Global Benefits
Vialto Partners
01.2022 - Current
Benefits Analyst
Aon Consulting Pvt Ltd.
01.2019 - 01.2022
HR Executive
Astra Interiors Pvt ltd.
01.2018 - 01.2019
Management Trainee
Shahi Exports Pvt ltd.
01.2016 - 01.2017
Post Graduation Dip - Business Managment
Univeristy of Jammu
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