Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
SWETHA DEEKSHITHA

SWETHA DEEKSHITHA

Hyderabad

Summary

Dynamic HR Specialist with extensive experience at Amazon Development Centre, excelling in global benefits and leave management. Proven track record in enhancing reporting processes and ensuring compliance. Skilled in HRIS tools like Workday and adept at stakeholder management, driving efficiency and improving employee support outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

HR Specialist – Global Benefits

Confidential
Hyderabad
08.2023 - 09.2024
  • Acted as SME and first point of contact for all global benefits queries, resolving escalations and ServiceNow tickets within SLA.
  • Coordinated with Payroll teams to ensure accurate delivery of benefit-related payments globally.
  • Managed employee inquiries for Medical, Dental, and LOA benefits (including COBRA in US).
  • Generated and analyzed periodic benefit reports using Workday and Excel to support HR compliance.
  • Improved Workday reporting processes to reduce manual effort and enhance turnaround.
  • Liaised with third-party vendors for benefit integration and invoice processing.

HR Senior Associate (Leaves & Timekeeping)

Amazon Development Centre
Hyderabad
11.2021 - 05.2023
  • Led leave management and timekeeping processes for employees across US and Canada.
  • Specialized in FMLA, Military, Personal, Maternity, and Intermittent leaves, ensuring legal compliance.
  • Handled high-volume case triaging, escalation resolution, and reporting on leave balances and UPT.
  • Partnered with audit teams for quality checks and conducted refresher training to close process gaps.
  • Used Excel to allocate tasks, monitor ticket status, and generate performance metrics.

HR Associate – Employee Services

Amazon Development Centre
Hyderabad
08.2019 - 10.2021
  • Functioned as the SME and point of contact for 27+ team members in the Canada region operations.
  • Drove improvements in workflow and ticket resolution times through continuous feedback loops.
  • Managed stakeholder relations and ensured smooth handoffs between employee support and payroll.

Education

MBA - Human Resources Management

Aurora PG College
Hyderabad
06-2019

Skills

  • HR Operations & Shared Services
  • Global benefits and total rewards
  • Employee lifecycle management
  • Leave of absence (FMLA, medical, personal, etc)
  • ServiceNow, ticket management
  • Payroll coordination
  • Stakeholder and vendor management
  • HRIS tools: Workday, ADP, PeopleSoft
  • Process audits and compliance
  • Employee grievance handling
  • HR analytics (Excel, Tableau)

Certification

  • HR management and analytics

Timeline

HR Specialist – Global Benefits

Confidential
08.2023 - 09.2024

HR Senior Associate (Leaves & Timekeeping)

Amazon Development Centre
11.2021 - 05.2023

HR Associate – Employee Services

Amazon Development Centre
08.2019 - 10.2021

MBA - Human Resources Management

Aurora PG College

Similar Profiles

CREATE PROFILE
SWETHA DEEKSHITHA