Shagun Verma
Chandpur Dist. Bijnor
Summary
Results-driven professional with expertise in customer relationship management, data analysis, and cross-functional collaboration. Proven track record in enhancing service delivery standards and preparing detailed reports.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Deputy Manager
Kotak Mahindra Bank Ltd
Ghaziabad
11.2022 - 05.2023
- Facilitated customer account openings and maintained accurate records.
- Coordinated with cross-functional teams to enhance service delivery standards.
- Prepared monthly progress reports detailing achievements against set targets.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Assistant Manager
HDFC BANK LTD
GHAZIABAD
06.2019 - 10.2022
- Managed the high-net-worth customers who are part of the preferred banking program.
- Also ensured the highest level of services, engaging them in the products offered by the bank.
- And advising on investment based on their profile and needs, and becoming the one point. Contact the customer for all of his banking needs.
Customer Support Associate
Tech Mahindra
Noida
12.2017 - 06.2019
- Provided timely support to customers via phone and email.
- Maintained records of customer interactions and transactions.
- Followed up with customers after each interaction to ensure satisfaction.
- Assisted customers in navigating product features and services.
- Trained new associates on customer service protocols and systems.
- Handled escalated inquiries with professionalism and empathy.
Education
MBA - Marketing And Finance
IMS ENGINEERING COLLEGE,
Ghaziabad07-2017
BBA - Business Administration
IMS ENGINEERING COLLEGE.
Ghaziabad08-2014
Skills
- Customer relationship management
- Account management
- Report preparation
- Client engagement
- Customer feedback resolution
- Problem solving
- Time management
- Team leadership
- Sales and marketing
- Adaptive learning
- Operations management
Languages
Hindi
Native
Native
English
Advanced (C1)
C1
Certification
O'LEVEL - Certificate NIELIT (DOEACC) O Level in India is a foundation course in Information Technology (IT) used for building basic computer skills, enabling employment in IT roles like Junior Programmer or Web Designer, and fulfilling government job requirements for basic computer knowledge.
Accomplishments
Received a Certificate of Appreciation from the HDFC BANK Cluster Head for doing well in Life Insurance and Unsecured Loans.
Timeline
Deputy Manager
Kotak Mahindra Bank Ltd
11.2022 - 05.2023
Assistant Manager
HDFC BANK LTD
06.2019 - 10.2022
Customer Support Associate
Tech Mahindra
12.2017 - 06.2019
MBA - Marketing And Finance
IMS ENGINEERING COLLEGE,
BBA - Business Administration
IMS ENGINEERING COLLEGE.