SHAHID SHAFI
Srinagar
Summary
Operations-focused logistics professional with over 3 years of experience at Delhivery, handling end-to-end last-mile operations. Experienced as capacity building recruiters, Team Lead, and Operations Executive with strong exposure to manpower management, dispatch control, route planning, rider productivity, SLA adherence, and service quality improvement. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
3
3
years of professional experience
Work History
Team Leader
Delhivery Limited
Srinagar
11.2023 - Current
- Led a team to ensure timely package delivery operations.
- Mentored staff on best practices for safety and efficiency.
- workflow productivity.Implemented process improvements to enhance
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Handling a team of 12 members in order to run operations timely.
- Conducted rider hiring, onboarding, training, and compliance under the LMA program.
- Coordinated with the hub, line haul, and support teams to resolve operational escalations.
Capacity Building Recruiter
Delhivery Limited
Jammu and kashmir
03.2023 - 11.2023
- Hired employees and helped build a strong network of candidates.
- Promptly corresponded with applicants, coordinated, and conducted interviews.
- Building a strong network of riders with the help of personal links and lineups.
- Timely providing bandwidth to the last-mile operation in order to run the operations smoothly.
- Handling and closing the ground-level or first-level escalation.
- Taking regular follow-ups with both the ground team and riders, and motivating them to complete their tasks in a timely manner.
- Frequently visiting on the ground and performing poster activities to fulfill the hiring gaps.
- Entertaining applicants and onboarding them for the LAST MILE AGENT program.
Customer Executive
Swiggy
Jammu and kashmir
08.2022 - 03.2023
- Handled customer and delivery partner queries related to orders, payments, and deliveries.
- Resolved escalations within defined TAT, while maintaining customer satisfaction.
- Coordinated with operations teams for order fulfillment and issue resolution.
- Collaborated with team members to improve operational efficiency.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science -
Govt. Degree College
Ganderbal01.2020
Skills
- Last-mile operations management
- Team building
- Recruitment strategy
- Safety compliance
- Problem solving
- Time management
- Leadership development
- Team assessment
- Work planning
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Languages
- Urdu
- Kashmiri
- English
Core Operations Skills
- Last-mile operations management
- Field operations (FOS) and rider supervision
- Dispatch planning and route optimization
- Hub and DC coordination
- Rider hiring, onboarding, and compliance (LMA)
- Productivity, SLA, and TAT monitoring
- Escalation handling and issue resolution
Timeline
Team Leader
Delhivery Limited
11.2023 - Current
Capacity Building Recruiter
Delhivery Limited
03.2023 - 11.2023
Customer Executive
Swiggy
08.2022 - 03.2023
Bachelor of Science -
Govt. Degree College