Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic
Shahnaaz  Sharma

Shahnaaz Sharma

Training and development
New Delhi

Summary

As a Training and Development Specialist, I focus on business development, admissions growth, and program promotion, both online and offline. I manage daily operations, including scheduling, student enrollment, and content development, while also delivering engaging training sessions. My role involves conducting virtual counselling sessions, guiding students in selecting suitable programs, and aligning their academic and career goals. I teach English proficiency courses, providing tailored instruction to meet students' individual learning needs and ensuring measurable progress. I play a key role in expanding the student base, achieving enrollment targets, and promoting the institution’s offerings. By utilizing feedback to refine teaching strategies, I continuously improve student satisfaction and engagement, contributing to the ongoing success and growth of the organization.

Overview

25
25
years of professional experience
3
3
Languages

Work History

Training and Development Specialist

Instagyan
New Delhi
06.2022 - Current
  • Business Development: Proactively identified and pursued growth opportunities, enhanced client engagement, and expanded the student base to drive organizational success.
  • Student Counselling: Provided personalized guidance to students on career and academic goals, including selecting and preparing for English proficiency tests, such as IELTS, PTE, and CELPIP.
  • Training and Instruction: Conducted tailored training sessions to improve students' English language skills, ensuring their readiness for proficiency tests, and achieving target scores.
  • Admissions and Feedback Management: Managed the entire admissions process, including outreach calls, enrollment, and collecting feedback to improve service quality and student satisfaction.

Training and Development Coordinator

Freelacer
New Delhi
06.2020 - 05.2022
  • Led online promotional efforts and conducted virtual demo sessions to highlight the program’s value, driving student enrollment and expanding business reach during the COVID-19 pandemic.
  • Provided one-on-one virtual counseling to prospective students, helping them define academic goals and career pathways, and guiding them towards suitable training programs.
  • - Converted leads into enrollments through personalized engagement, addressing student needs and aligning them with appropriate courses, ensuring consistent admissions growth.
  • -Delivered virtual training sessions to students, adapting instructional methods to various learning styles, and ensuring high levels of participation and achievement in all programs.
  • - Monitored student progress and provided ongoing support and feedback, enhancing the learning experience and ensuring learner satisfaction.
  • -Managed daily remote operations, including admissions, scheduling, and staff coordination, to ensure the efficient functioning of the business in a virtual setting.

Founder and Training Operation Manager

Self-employeed
New Delhi
04.2000 - 03.2020
  • Successfully established and nurtured a growing educational venture, taking charge of operations, admissions, promotional activities, and business development to build a strong presence in the local market.
  • Designed and implemented effective marketing campaigns (offline and word-of-mouth), significantly increasing student enrollment through community engagement and reputation-building.
  • Managed end-to-end administrative functions, including client relations, financial oversight, scheduling, and resource allocation to ensure smooth daily operations.
  • Led personalized group and one-on-one training sessions tailored to learners’ goals, while customizing instructional methods to suit varied learning styles, enhancing overall student engagement and performance.

Education

B.COM - Accounting

Delhi University
Delhi, India
04.2001 -

G-Tech Diploma - Computer Science

Tata InfoTech
Delhi, India
04.2001 -

Skills

  • Business Development

Mentoring

  • Student counselling

  • Customized content development

  • Oratory skills

  • Feedback analysis

  • Soft skills training

  • Performance assessment

Staff development plans

Affiliations

  • Reading books
  • Watching movies

Additional Information

Collaborated with Macmillan Education, Delhi Government, Delhi Skill and Entrepreneurship University, and the British Council on freelance projects. Delivered training sessions, conducted assessments, provided feedback, and graded student performance within fixed timelines. Focused on ensuring efficient and effective learning experiences, maintaining high standards of evaluation and student engagement.

Timeline

Training and Development Specialist

Instagyan
06.2022 - Current

Training and Development Coordinator

Freelacer
06.2020 - 05.2022

B.COM - Accounting

Delhi University
04.2001 -

G-Tech Diploma - Computer Science

Tata InfoTech
04.2001 -

Founder and Training Operation Manager

Self-employeed
04.2000 - 03.2020
Shahnaaz SharmaTraining and development