Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Shahnawaz Khan

Shahnawaz Khan

Pune

Summary

Dynamic Team Leader Manager at Tech Mahindra LTD with a proven track record in employee training and data analysis. Successfully enhanced team productivity by implementing strategic objectives and quality control measures. Expert in fostering communication and mentoring, creating a positive work environment that drives performance improvement and employee engagement.

Overview

14
14
years of professional experience

Work History

Team Leader Manager

Tech Mahindra LTD
Pune
04.2011 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed strategies to increase productivity and efficiency of the team.
  • Ensured compliance with company policies and regulations.
  • Identified areas where teams could improve their skillset.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Implemented strategic team objectives aligned with company goals, increasing productivity.
  • Implemented quality control measures to uphold company standards.
  • Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
  • Implemented new processes and procedures as needed.
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Participated in budgeting activities to maximize resources.
  • Created and maintained a positive work environment for employees.
  • Initiated training sessions and coached employees to develop effective staff.
  • Led regular team meetings to communicate current business trends and relevant updates.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
  • Ensured that deadlines were met by setting realistic goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Commerce -

Poona Collage of Art,Science And Commerce , Pune
07-2011

Skills

  • Employee training
  • Team building
  • Data analysis
  • Staff scheduling
  • Communication skills
  • Shift scheduling
  • Employee coaching and mentoring
  • Quality control

Affiliations

  • Successfully led an outbound sales team to consistently meet and exceed monthly volume and SPA (Sales Per Agent) targets
  • Monitored team performance metrics, provided actionable feedback, and implemented strategies to improve productivity and sales conversion rates
  • Conducted regular coaching, training, and performance reviews to drive individual and team growth
  • Managed real-time floor operations, ensuring smooth workflow, adherence to scripts, and compliance with quality and company standards
  • Played a key role in motivating and engaging the team, resulting in high retention and morale
  • Selected for a company-sponsored travel opportunity in recognition of top performance
  • Collaborated with management to develop and implement process improvements, and outbound campaign strategies
  • Ensured timely reporting and analysis of daily and weekly performance to support data-driven decision-making

Accomplishments

  • Recognized with the “Best Team Leader” award, and received multiple performance-based rewards for exceeding targets and leadership excellence
  • Selected for a company-sponsored travel opportunity in recognition of top performance

Timeline

Team Leader Manager - Tech Mahindra LTD
04.2011 - Current
Poona Collage of Art,Science And Commerce - Bachelor of Commerce,

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Shahnawaz Khan