Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Personal profile
Timeline
Generic

SHAHRUKH KHAN

Morak Station Teh. Ramganj

Summary

Dynamic Deputy Branch Manager at ICICI Bank Ltd, adept at driving portfolio growth and enhancing customer satisfaction. Expert in financial analysis and relationship management, successfully increasing CASA and TD balances by 25%. Proven ability to lead teams, ensure regulatory compliance, and implement process improvements for operational efficiency.

Overview

10
10
years of professional experience

Work History

Deputy Branch Manager

ICICI BANK LTD
Morak Station
05.2023 - Current
  • Managed HNI's portfolio of retail banking customers, driving growth of 25% to 30% in CASA and TD balance year over year.
  • Strategically identified cross-selling opportunities, achieving a 30% increase in third-party product sales, including insurance and mutual funds.
  • Managed corporate relationships with Mangalam Cement Ltd and other corporate institutions. Same dealing with key persons and 1,500 plus salary customers on a daily basis and provided good and satisfactory services.
  • Maintained contact with local businesses to promote bank services and increase customer base.
  • Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
  • Analyzed trends in customer accounts to identify opportunities for cross-selling products and services.
  • Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
  • Monitored compliance with banking regulations and internal policies and procedures.
  • Participated in audits conducted by external regulatory agencies.
  • Resolved customer complaints promptly and professionally.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Relationship Manager

ICICI BANK LTD
RAMGANJMANDI
05.2021 - 05.2023
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
  • Ensured compliance with regulatory standards and company policies in all client interactions.

Development Officer KCC

ICICI BANK LTD
RAMGANJMANDI
04.2015 - 05.2021
  • Increased liability size in relationships by optimizing account balances of existing KCC customers.
  • Strengthened customer profitability by capturing larger share of wallet through targeted strategies.
  • Established strong connections with existing customers via mailers and phone calls to provide insights on market fluctuations.
  • Generated new sales leads for KCC through referrals from existing clients.
  • Acquired new customers for KCC by thoroughly assessing credit profiles.
  • Managed portfolio effectively through continuous monitoring, enhancing renewals, and ensuring minimal open deferrals.
  • Evaluated growth strategy based on competitor analysis and customer feedback across various channels.
  • Demonstrated expertise in sales planning, promotions, and marketing initiatives.

Education

IRDAI Certification

IRDAI
01-2020

Finance And Sales Managements Course

IFBI Meerut
Meerut
01-2015

Graduation

University of Kota
Kota
01-2012

Ser. Secondary

R.B.S.C.
AJMER
01-2009

Secondary Education

R.B.S.C.
AJMER
01-2007

Skills

  • Customer service
  • Regulatory compliance
  • Financial analysis
  • Sales management
  • Portfolio management
  • Risk assessment
  • Team building
  • Relationship management
  • Market analysis
  • Conflict resolution
  • Operational efficiency
  • Digital literacy
  • Audit participation
  • Process improvement
  • Security and safety protocols
  • Sales planning
  • Training and mentoring
  • Account analysis expertise

Accomplishments

  • Diwali Milan qualifier in an elite contest, Prudential Life Insurance
  • IRISE contest qualifier, best performer
  • Rajasthan Super Night Qualifier, Prudential Life Insurance
  • Param Veer Chakra qualifier, highest KCC disbursement in the region
  • Gold loan contest qualifier, highest disbursement in the region
  • Gold loan OD contest qualifier, first and highest gold OD disbursement in the zone
  • Many times, contests qualify for lunch with the regional head and zonal head

References

  • Mr. Tanmay Nagar
  • Branch head, ICICI Bank, Morak Station
  • 9372228067 9352068768

Languages

Hindi
First Language
English
Proficient (C2)
C2

Personal profile

  • Name :- Shahrukh khan
  • Dob: 10 Nov 1991
  • Father's name: Abdul Saleem
  • Mother's name: Zohra Bano
  • Contact no: 9079358295
  • Marital status: Married
  • Nationality: Indian
  • Hobbies: planting, traveling

Declaration :- I, Shahrukh khan hereby declare that particular given are true to best of my knowledge and belief.

Yours truly

Shahrukh Khan

9079358295

Timeline

Deputy Branch Manager

ICICI BANK LTD
05.2023 - Current

Relationship Manager

ICICI BANK LTD
05.2021 - 05.2023

Development Officer KCC

ICICI BANK LTD
04.2015 - 05.2021

IRDAI Certification

IRDAI

Finance And Sales Managements Course

IFBI Meerut

Graduation

University of Kota

Ser. Secondary

R.B.S.C.

Secondary Education

R.B.S.C.

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