SHASHANK SHUKLA
JAIPUR
Summary
Experienced banking professional with 10 years in the financial sector, seeking to transition into a Business Analyst role. Skilled in data analysis, payment solutions, and process optimization. Proven ability in stakeholder management, collaboration, and driving business improvements. Eager to apply analytical skills and industry knowledge to enhance organizational performance.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Deputy Branch Manager
ICICI BANK LTD
09.2022 - Current
- Overseeing the entire processing of retail banking transactions using Finacle
- Managing Savings and Current Account KYC documentation
- Involved in branch management, including operational risk management and customer relationship management
- Leading a team of five Relationship Managers and one Junior Officer
- Ensuring compliance with KYC/AML regulations and other RBI guidelines
- Facilitating on-the-job training for new probationary officers
- Handling all branch escalations and customer issues
- Facilitating third-party Fixed Deposits and Bank Guarantees for customers
- Ensuring the branch and Relationship Managers meet sales targets
Home Loan Expert
ICICI BANK LTD
03.2020 - 09.2022
- Managed home loan services within the branch, focusing on asset-related services
- Negotiated rates with customers and obtained rate approvals for retention
- Managed customer service operations within the branch
Customer Service Manager
ICICI BANK LTD
05.2014 - 04.2020
- Led customer service operations in the branch, ensuring prompt and efficient service
- Processed customer requests and routed transactions through Finacle
- Submitted SWIFT-related payment requests on behalf of customers
- Generated leads by pitching CASA, TD, asset, and fee-based products
- Met the assigned targets for CASA products, both in volume and value
Education
Bachelor of Technology (B.Tech.) - Electrical & Electronics Engineering
Gautam Buddh Technical University
01.2008 - 01.2012
Post Graduate Diploma in Banking and Finance (PGDBF) -
Manipal University
01.2013 - 01.2014
Skills
Team Leadership
Excellent Communication Skills
Problem-Solving Attitude
Python
SQL
Power BI
Machine Learning Algorithms: Random Forest
Machine Learning Algorithms: Decision Trees
Machine Learning Algorithms: Logistic Regression
Data Analysis & Statistical Techniques: Correlation Analysis
Data Analysis & Statistical Techniques: Hypothesis Testing
Evaluation Metrics for Classification Models
Finacle
Service Operations
Financial Analysis
Customer Service
NEFT/ RTGS
SWIFT -related payment
Certification
Integrated Program in Business Analytics (IPBA), IIM Indore & Jigsaw Academy
Timeline
Deputy Branch Manager
ICICI BANK LTD
09.2022 - Current
Home Loan Expert
ICICI BANK LTD
03.2020 - 09.2022
Customer Service Manager
ICICI BANK LTD
05.2014 - 04.2020
Post Graduate Diploma in Banking and Finance (PGDBF) -
Manipal University
01.2013 - 01.2014
Bachelor of Technology (B.Tech.) - Electrical & Electronics Engineering
Gautam Buddh Technical University
01.2008 - 01.2012
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