Shahrukh Khan
Technical Support Expert
Jaipur
Summary
Experienced Technical Subject Matter Expert with 7+ years in IT service management and customer support. Skilled in resolving complex incidents, optimizing processes, and delivering seamless customer experiences. Proven leader in mentoring teams, building client relationships, and driving productivity through training and collaboration. Strong communicator with a proactive, problem-solving mindset, passionate about continuous learning and emerging technologies.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technical Subject Matter Expert (Microsoft)
Teleperformance (TP)
10.2023 - 01.2026
- Troubleshot Windows 10, 11, and Microsoft Office issues.
- Managed customer accounts and billing inquiries.
- Led and trained team members to improve service quality.
- Prepared performance reports, and ensured milestone completion.
- Delivered exceptional customer support.
Senior Customer Support Expert (L2)
KDK Software's Pvt. Ltd.
06.2019 - 07.2023
- Managed taxation and return filings, including ITRs, TDS, and TCS, ensuring compliance and accuracy.
- Conducted software testing, installation, and updates, providing technical support for a smooth deployment.
- Delivered assistance in software downloads and troubleshooting, improving user adoption and satisfaction.
- Handled complex database queries in MySQL and Microsoft SQL Server 2008, including data recovery operations.
- Collaborated with team members to identify service improvement points, and enhance overall quality standards.
Floor Supervisor
Truworth Wellness & Health Technology
02.2018 - 12.2018
- Oversaw daily operations of the medical billing team, ensuring efficiency and accuracy.
- Managed claims processing and monitoring, reducing delays, and improving workflow.
- Ensured timely submission of medical claims, meeting compliance, and organizational standards.
- Coordinated with healthcare providers and insurance companies to resolve billing discrepancies and improve claim resolution rates.
Education
B.Com - Commerce
Rajasthan University
01.2018
Higher Secondary School -
Jyoti Public Senior Secondary School
Rajasthan 04.2001 -
10th -
Jyoti Public Senior Secondary School
Rajasthan01.2014
Skills
Proficient in MS Office applications
Certification
Course On Computer Concepts
Social links
https://www.linkedin.com/in/shahrukh-khan-753091216/?lipi=urn%3Ali%3Apage%3Ad_flagship3_feed%3BCIZNEYqSRdOHHF0ofXov5A%3D%3D
Timeline
Technical Subject Matter Expert (Microsoft)
Teleperformance (TP)
10.2023 - 01.2026
Senior Customer Support Expert (L2)
KDK Software's Pvt. Ltd.
06.2019 - 07.2023
Tally Advance
05-2018
Floor Supervisor
Truworth Wellness & Health Technology
02.2018 - 12.2018
Course On Computer Concepts
07-2017
Higher Secondary School -
Jyoti Public Senior Secondary School
04.2001 -
B.Com - Commerce
Rajasthan University
10th -
Jyoti Public Senior Secondary School