SHAHUL KHAN
Mangalore
Summary
Well-organized front office manager possessing strong leadership and planning abilities developed along several-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches for day-to-day needs and project requirements.
Overview
7
7
years of professional experience
Work History
Front office manager and Sales Executive
Paradise Isle Beach Resort
05.2024 - Current
- Led and trained team of front desk staff, exceptional guest service and maintain high hospitality standards.
- Handling guest concerns and resolving complaints promptly.
- Co-ordinating with housekeeping, F&B, and other departments to ensure a seamless guest experience.
- Managing billing, cash handling and daily reports with accuracy and efficiency.
- Promoting hotel services such as room booking, banquets, conferences, restaurants, spa and maintaining long term relationships with existing clients to ensure repeat business.
Receptionist
Paradise Lagoon
10.2022 - 10.2023
- Welcomed and assisted guests with smooth check-in/check-out experience.
- Handled guest inquiries, reservations, complaints and maintaining a high level of customer satisfaction and giving a brief about all the amenities which are provided in the hotel.
Product marketing
Pepsi Factory
Karnataka
01.2020 - 03.2020
- Visited retail outlets across the city and distributed products based on their requirements.
Sales executive and product purchasing
Fancy Shopping Centre
Karnataka
12.2018 - 12.2019
- Provided exceptional guest assistants and maintained welcoming Environment for shoppers in a high traffic retail centre.
Education
Bachelor in Commerce -
01.2022
Skills
- Microsoft Word
- Guest relations
- Front desk operations
- Team leadership
- Customer relationship management
- Microsoft Excel
- Good Communication
- Presentation Skills
- Teamwork
- Time Management
- Quick Learner
- Active Directory
- Access Management
- Employee training
Personal Information
- Date of Birth: 16/01/2002
- Nationality: Indian
- Marital Status: single
Disclaimer
I hereby declare that the above mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.
Languages
- Fluent in Urdu speaking
- Fluent in English speaking and writing
Mobile
- +91 8867904410
- +971 55 786 0895
Timeline
Front office manager and Sales Executive
Paradise Isle Beach Resort
05.2024 - Current
Receptionist
Paradise Lagoon
10.2022 - 10.2023
Product marketing
Pepsi Factory
01.2020 - 03.2020
Sales executive and product purchasing
Fancy Shopping Centre
12.2018 - 12.2019