SHAHZADI SHAHISTA SHAIKH
Dubai
Summary
Results-driven professional with extensive experience in building and maintaining customer relationships to drive business growth. Proven track record in providing administrative support across departments to enhance sales coordination. Expertise in developing sales strategies, managing inquiries, and evaluating sales performance. Committed to timely project completion and continuous professional development through organizational challenges.
Overview
8
8
years of professional experience
Work History
Sales Coordinator
Arabian Journeys DMC (Akbar Travel Group)
Dubai
03.2024 - Current
- Served as primary contact for global Akbar branches and sales team, ensuring timely product updates.
- Trained branches and sales teams on New AJ B2B Portal to enhance bookings and sales.
- Supplied marketing content for flyers, including excursions, packages, events, and travel updates.
- Managed communication through email, calls, and WhatsApp with branches, agents, and sales team for product updates.
- Engaged with global teams to increase product awareness and resolve service issues through daily feedback sharing.
- Uploaded and maintained accurate pricing and content for packages, activities, and transfers on AJ/ATO B2B and B2C online portals.
Administrative Assistant
Glass Decor
Kozhikode
01.2022 - 12.2023
- Managed schedules for coworkers, and coordinated client meetings to enhance productivity.
- Tracked documents for approval, and ensured timely processing of reports.
- Documented meeting minutes, managed action items, and facilitated follow-up discussions.
- Arranged travel and accommodation for staff, while overseeing postal deliveries.
- Managed office supplies to maintain operational efficiency.
- Handled queries via phone and email, providing prompt responses.
- Delivered messages in a timely manner to ensure effective communication.
- Assisted with onboarding new hires, fostering a supportive integration process.
Executive in Exhibitions Department
Thomas Cook India Ltd
Mumbai
09.2018 - 01.2020
- Managed comprehensive travel bookings for domestic and international delegations.
- Collaborated with clients for ticket issuance and necessary documentation.
- Aided accounts department with receivables and payables oversight.
- Coordinated efforts with tour managers to enhance operational efficiency.
- Supported sales team in finalizing group confirmations.
- Negotiated competitive rates with hoteliers and DMCs for smooth itinerary execution.
- Oversaw onsite project execution, focusing on MICE groups and event logistics.
- Boosted profitability through creative upselling techniques during events.
Summer Training Intern
Sai Shipping Co Pvt Ltd
06.2017 - 07.2017
- Got trained in this company and got detailed information about various departments like Accounts, Finance, Administration, Agency, Operations, Cargo Claims, Legal, Chartering, Export, Human Resource, Import, Information Technology and Marketing Department.
Education
MBA - Marketing And Hospitality
Velalar College of Engineering And Technology
Tamil Nadu04.2018
BBA - Human Resource
IMCIT College
Kerala04.2016
High School Diploma -
Saboo Siddik Technical School And Jr College
Mumbai02.2011
SSC
St Joseph's Convent High School
Mumbai04.2009
Skills
- Communication skills
- Analytical thinking
- Interpersonal effectiveness
- Adaptability and learning
- Problem solving
- Decision-making
- Patience and rationality
- Microsoft Office proficiency
- Tally expertise
- Peachtree knowledge
Languages
- English
- Hindi
- Malayalam
- Tamil
- Urdu
Hobbies and Interests
- Adventurous sports
- Travelling
- Food blogging
- Reading
Personal Information
Date of Birth: 10/06/93
Personality
- Communicative
- Punctuality
- Creativity
- Organized
Timeline
Sales Coordinator
Arabian Journeys DMC (Akbar Travel Group)
03.2024 - Current
Administrative Assistant
Glass Decor
01.2022 - 12.2023
Executive in Exhibitions Department
Thomas Cook India Ltd
09.2018 - 01.2020
Summer Training Intern
Sai Shipping Co Pvt Ltd
06.2017 - 07.2017
MBA - Marketing And Hospitality
Velalar College of Engineering And Technology
BBA - Human Resource
IMCIT College
High School Diploma -
Saboo Siddik Technical School And Jr College
SSC
St Joseph's Convent High School
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