Shaiju Thomas

• 104% attainment for the year and winner of President Club 2024
• Achieved departmental goals by developing and implementing strategic plans and initiatives.
• Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
• Championed continuous improvement initiatives to drive operational excellence within the organization.
• Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
• Created an agile working environment, enabling rapid response to changing business needs without sacrificing quality or performance standards.
• Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
• Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
• Drove revenue growth through successful market expansion strategies, identifying untapped markets and capitalizing on emerging trends.
• Increased employee satisfaction, providing regular coaching and feedback sessions.
• Enhanced internal communication channels, resulting in improved information flow and decision-making processes.
• Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Partnered with financial and customer operations teams to drive business transactions using customer data and Lean concepts.
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
• Improved customer experiences to increase renewal rates, reduced churn and enhanced support services.
• Strategized and executed business plans for customer operations design, development and maintenance.
• Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
• Worked closely with organizational leadership and board of directors to guide operational strategy.

Responsible for driving revenue growth and achieving business objectives in the SMB space.

Typical responsibilities associated with this role:

• Sales Strategy Development, Team Leadership and Management, Target Setting and Performance Monitoring, Market Analysis and Intelligence.
• Customer Relationship Management, Sales Process Optimization, Budgeting and Forecasting, Cross-functional Collaboration, Performance Analysis and Reporting, Compliance and Ethics, Adaptability and Innovation,
• Customer Feedback and Product Development, Sales Training and Development, Risk Management, Representation at Industry Events
• Grew the team to deliver 20% growth of the last years

• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Team delivered 15% more efficiency and 99% revenue attainment for the year

• Increased company revenue by streamlining processes and implementing cost-saving measures.
• Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Team delivered 20% accuracy on the forecast and delivered 20% growth YOY

• Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
• Mentored junior staff members for skill development and career progression within the organization.
• Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Team delivered 100% + and being recognized for President Club

• Drive SMB & MM revenue growth from Canada and USA Central region
• Covering a portfolio of 6 products and Account management (Onboarding, upsell, cross-sell & renewal)
• Proud member of the president's club 2018
• In 2018 the team grew from a 4 member team to a today's 16 member team and grew the revenue for the region by 200%
• Streamlined the sales methodology & metrics
• Brought in sales coach like John Barrows as part of sales enablement
• Driving aggressive targets by segmenting and strategically investing in the relevant market
• Consultative Sales
• Negotiate and close
• Marketing & Sales Reporting
• Team Management
• Campaign Management & Analysis
• CRM Reporting.

• Strategize to formulate business plan for growth
• Create and implement new processes in place to drive outbound campaigns and demand generation
• Create new business opportunities, drive the pipeline & close sales
• Interact with key decision makers to scope out the needs, pain points, propose solutions and do technical demo
• Coordinate to build right solution and generate precise RFP's and RFQs
• Manage timely delivery of services
• Train the team on new sales tactics and strategies to approach different account and industry verticals
• Build campaigns and strategize
• Identify tools and implement them along with marketing team to drive better results (Salesforce, sendbloom, docusign, Hellosign, Capture etc)
• Create reach out and follow up strategies for events / marketing campaigns to increase recall and appointments
• Work on sales tools to track daily and monthly progress and deliverables.

• Create and implement new processes in place to drive outbound campaigns and demand generation
• Create new business opportunities & build pipeline
• Interact with key decision makers to scope out the needs, pain points, propose solutions and do technical demo
• Train the team on new sales tactics and strategies to approach different account and industry verticals
• Build campaigns and strategize
• Create reach out and follow up strategies for events / marketing campaigns to increase recall and appointments
• Work on sales tools to track daily and monthly progress and deliverables.

• Streamline the existing process and team
• Introduce and implement new tools like salesforce CRM, market research tools and lead generation opportunities
• Develop business plans to introduce new solutions and services in different markets
• Build & organize to start new offices in Dubai, UK and Bangalore
• Create new business opportunities & close sales for web development services
• Build and manage sales team representing different solutions, targets and daily deliverables
• Organize training schedules and onboarding programs
• Circulate training materials and conduct live sessions on lead generation
• Build relations with new and manage existing customers on different projects
• Interact with key decision makers to scope out the needs, pain points and build / propose solutions Coordinate to build right solution and generate precise RFP's and RFQs
• Manage timely delivery of services
• Build campaigns and strategize
• Develop marketing materials
• Create and Manage events / marketing campaigns to increase reach
• Work on sales tools to track daily and monthly progress and deliverables.

• Create new business opportunities & close sales for sales accelerations services
• Build relations with new and manage existing customers on different projects
• Manage account team on their daily deliverables
• Interact with key decision makers to scope out the needs, pain points and build / propose solutions
• Coordinate to build right solution and generate precise RFP's and RFQs
• Drive weekly and monthly meetings with existing customers on Health of the process
• Manage timely delivery of services
• Build campaigns and strategize
• Develop marketing materials
• Create and Manage events / marketing campaigns to increase reach
• Work on sales tools to track daily and monthly progress and deliverables.

• Interact with CXO and VP level Decisions makers of various web based firm to monitor and diagnose their online business performance and help optimize productivity
• Be on the field meeting and greeting customers plus manage a team of 10
• Create email and cold call Campaign and management
• Revenue quota attainment through end-to-end sales in the eastern zone of US, Europe and APAC
• Responsible for channel partner management and growing business through account management
• Generate sales pipeline and forecast for four different services from the portfolio of web performance/ mobile monitoring and testing services
• Create and Respond to requirement based RFP's and RFQ's
• Live demo on products and services face to face/ WebEx
• Negotiate and close
• Partner in work with internal team (legal, coordination and support) and National Account Manager of territories
• Manage and update CRM
• Weekly update and reports on campaigns run and team activities respectively
• Part of process transformation, training and streamlining
• Being part of core team, responsible for skill set development.

• Engage with C-Level for new business development
• Generated sales pipeline for database and fusion middleware solutions
• Created and managed campaigns
• Managed larger accounts
• Worked with database services
• Lead generation through cold calling
• Marketing through email campaigning
• Thesis under Guidance of Mike Myers on Sandler's Sales Technique.