Shaik Fareed
Chennai
Summary
Over 13+ years of experience in business operations under Banking Domain Strong domain expertise across multiple functions within BFSI Business operations including Detecting Financial Crime, CDD & EDD KYC (Periodic Review, Event Driven Review & Transaction Monitoring), Screening. Risk Assessment, Risk mitigation, Transaction Monitoring & Nostro Reconciliation. Ability to identify inherent risks in process and providing solution / mitigating control; enabling audit readiness Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Tata Consultancy Services
Chennai
02.2021 - Current
- Handling KYC process for Periodic Review, Event Driven Review & Remediation files
- Expertise in KYC risk-based approach and transaction monitoring
- Process involves high complex KYC functions across all entity types, risk types and lines of businesses
- Managing a team of highly talented individuals across locations
- Part of process improvement solution in Complexity Assessment Tool to define skill vs Complexity based allocation to drive operational efficiencies.
- Experience in handling multiple teams across locations (4+ locations) and proficient in building / retaining highly motivated teams
Associate Operations Manager
HCL Technologies Ltd
Chennai
07.2019 - 01.2021
- Responsible for managing end to end SLA
- Traveled onsite for a new project transition and successfully implemented the project in offshore
- Managing team since 2016 across 3 locations (Chennai, Noida and Lucknow)
- Having an experience of international banking customers
- Ability to interact and manage external stakeholders over the call and directly
- Aware of the latest applications migrated into banking system and MS office
- Knowledge of regulatory & compliance requirements.
- Extensive knowledge of backend operations in a bank
- Implementing training programs for the team to improve their technical and soft skills
- Ability to deliver the project deadlines and maintain the SLA’s
- Has created full flow process maps & detailed SOP, training documentation
Senior Team Leader Operations
HCL Technologies Ltd, BSERV
Chennai
07.2018 - 06.2019
- Coordinate with internal and external customers as necessary
- Managing the Internal & External Service level agreements
- Provide guidance to the team based on management direction
- Coordinate with internal and external customers as necessary
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
- Assure that the team addresses all relevant issues within the specifications and various standards
- Provide necessary business information
- Serve as meeting manager or chairman
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
- Ensure deliverables are prepared to satisfy the project requirements, cost and schedule
- Provide status reporting of team activities against the program plan or schedule
- Keep the project manager and product committee informed of task accomplishment, issues and status
- Serve as a focal point to communicate and resolve interface and integration issues with other teams
- Escalate issues which cannot be resolved by the team
- Provide guidance to the team based on management direction.
Team Leader Operations
HCL Technologies Ltd, BSERV
Chennai
02.2016 - 06.2018
- Provide team leadership and coaching
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Provide the team with a vision of the project objectives
- Motivate and inspire team members
- Lead by setting a good example (role model) - behavior consistent with words
- Coach and help develop team members; help resolve dysfunctional behavior
- Facilitate problem solving and collaboration
- Strive for team consensus and win-win agreements
- Ensure discussions and decisions lead toward closure
- Maintain healthy group dynamics
- Intervene when necessary to aid the group in resolving issues
- Assure that the team members have the necessary education and training to effectively participate on the team
- Encourage creativity, risk-taking, and constant improvement
- Recognize and celebrate team and team member accomplishments and exceptional performance.
PIC/Mentor
HCL Technologies Ltd, BSERV
Chennai
05.2014 - 01.2016
- Coach: Monitor Transactions, Process & Compliance Parameters
- Provide Coaching & Feedback to enhance agent performance
- Analyze the Coaching / Training needs of the agents & support them in delivery
- Participate in calibrations to ensure consistent scoring & feedback delivery approach
- Support floor Training Initiatives: Resolution & Communication /Vitality Trainings/RVP etc.
Analyst
HCL Technologies Ltd, BSERV
Chennai
10.2013 - 04.2014
- Monitoring and maintaining the team’s performance
- Supervising Junior Staffs tasks
- Providing support, including procedural documentation and relevant reports
- Working continuously on a task until completion
- Rapidly establishing a good working relationship with customers and other professionals.
Customer Service Executive
HCL Technologies Ltd
08.2011 - 09.2013
- Handling the tasks towards the organizational goals
- Take up the challenge on difficult task and finding out the resolution
- Strive to achieve the grade of service both for quality and quantity
- Available throughout for any teamwork.
Education
M.B.A (Finance & Management) -
Great Lakes Institute of Management
01.2018
Banking Certification -
Indian institute of Banking and Finance
01.2015
B.Sc(C.S) -
The New College of Chennai, Royapettah.
01.2011
HSC -
Chennai Boys Higher Secondary School, Purasaiwalkam.
01.2008
SSLC -
Chennai Boys High School, Pattalam.
01.2006
Skills
- Domain expert
- Coaching and creating diversified talents
- People management
- Tactical thinking
- Designing operation model
Accomplishments
- Awarded in TCS as Outstanding Performance among BFSI operations.
- Travelled onsite for transition to migrate Reconciliation project. Played a role of SME & Project manager during this transition.
- Best performing region across most KPI’s including Operations and Employee Engagement.
- Implemented more than 95% process improvement suggestions in the process.
- Identify Process Improvement Opportunities and lead teams to implement solutions to deliver business excellence.
- Plan and Implement Training to raise skill levels of people in continuous improvement
- Implementation and Training for SAP Project Implementation.
- Successfully cleared the ISO (International Organization for Standardization), SSAE (Statement on Standards for Attestation Engagements), PCI DSS(The Payment Card Industry Data Security Standard) Audits and Maintained the necessary evidences
- Handled QA management with set of 25 team members and achieved great milestones in terms of quality parameters.
- Top rated employee from entire back-office team by bank on 5 consecutive months in survey
Domainknowledge - Experience
- An extensive experience (13+ years) in handling KYC and AML Operations.
- Detecting financial crime by using multiple applications and extensive knowledge level in Risk Based Approach.
- Extensive experience in identifying the risk involved into the customer profile and finding risk mitigation factors for it.
- Expert in identifying Fraudulent attempts and documents in banking system.
- Extensive experience in KYC domain including risk assessment, Screening process (Hits Discounting). Extensive knowledge of Nostro and banking Reconciliation.
- Experience in account opening transactions and guidelines for ROI/UK regions for top banks.
Personal Information
- Father's Name: Shaik Ahmed S
- Date of Birth: 11/30/1990
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particular.
Timeline
Assistant Manager
Tata Consultancy Services
02.2021 - Current
Associate Operations Manager
HCL Technologies Ltd
07.2019 - 01.2021
Senior Team Leader Operations
HCL Technologies Ltd, BSERV
07.2018 - 06.2019
Team Leader Operations
HCL Technologies Ltd, BSERV
02.2016 - 06.2018
PIC/Mentor
HCL Technologies Ltd, BSERV
05.2014 - 01.2016
Analyst
HCL Technologies Ltd, BSERV
10.2013 - 04.2014
Customer Service Executive
HCL Technologies Ltd
08.2011 - 09.2013
M.B.A (Finance & Management) -
Great Lakes Institute of Management
Banking Certification -
Indian institute of Banking and Finance
B.Sc(C.S) -
The New College of Chennai, Royapettah.
HSC -
Chennai Boys Higher Secondary School, Purasaiwalkam.
SSLC -
Chennai Boys High School, Pattalam.
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