Summary
Overview
Work History
Education
Skills
Disclaimer
Projects
Tools And Apps
Languages
Timeline
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SHAIK FARJANA

Hyderabad

Summary

Business Analyst with extensive experience at Urbanrise Lifestyles Pvt. Ltd, specializing in requirements gathering and documentation. Improved lead management processes, leading to increased customer satisfaction and optimized workflows. Skilled in Jira and Confluence, with a strong ability to engage stakeholders and drive successful project outcomes through collaboration.

Overview

6
6
years of professional experience

Work History

Business Analyst

Urbanrise Lifestyles Pvt.Ltd
07.2023 - Current
  • Collaborated with stakeholders to gather requirements and automate lead management processes.
  • Implemented lead tracking, segmentation, and follow-up automation to increase productivity.
  • Integrated communication channels, enhancing customer engagement through email, SMS, and social media.
  • Led implementation of lead scoring and reminders to optimize conversion rates.
  • Prepared comprehensive documentation summarizing findings from stakeholder meetings and workshops.
  • Utilized analytics and reporting features to drive informed decision-making and enhance efficiency.
  • Achieved faster turnaround times and improved brand value through streamlined workflows.
  • Delivered measurable benefits including higher customer satisfaction and reduced full-time equivalent (FTE) needs.

Business Analyst

G square Group
Hyderabad
12.2022 - 06.2023
  • Collaborated with business stakeholders to gather and analyze requirements for ERP, CRM, and lead management projects.
  • Developed comprehensive project documentation including BRD, FRD, RTM, and product backlogs.
  • Facilitated scrum ceremonies such as sprint planning, reviews, and retrospectives to enhance team collaboration.
  • Employed elicitation techniques including interviews, workshops, and document analysis to capture requirements.
  • Conducted various analyses including SWOT, GAP, and SMART to evaluate project requirements.
  • Utilized UML diagrams to represent business processes effectively in property management and sales domains.
  • Handled change requests by performing thorough impact assessments.

Business Analyst

Avanija Infra Projects Pvt. Ltd
Hyderabad
05.2019 - 11.2022
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Mapped and documented interfaces between legacy and new systems.
  • Collaborated with stakeholders across departments to define requirements for new projects.

Education

BA - special Telugu

Acharya Nagarjuna university

Skills

  • Documentation preparation
  • Business analysis
  • User story development
  • Requirements gathering
  • Stakeholder engagement
  • Jira and Confluence proficiency
  • Customer service excellence
  • Agile methodology

Disclaimer

The information provided in this CV is accurate to the best of my knowledge as of the date of submission. I understand that any misrepresentation or omission of key details may lead to disqualification from the hiring process.

Projects

Lead square application, Urbanrise lifestyles Pvt.Ltd, 01/03/24, Present, Business Analyst, Lead Square faces inefficiencies in managing lead data, converting potential customers into actual clients, and ensuring timely follow-ups., Lead Square automates lead capture, follow-up, and management., Increased Productivity, Faster Turnaround Time (TAT), Enhanced Brand Value, Higher Customer Satisfaction Openbravo, Urbanrise Lifestyles Pvt.Ltd, 05/07/23, 02/31/24, Business Analyst, Open bravo addresses inefficiencies in inventory management, order processing, and supply chain visibility., Open bravo provides a comprehensive ERP solution., Increased Productivity, Faster Turnaround Time (TAT), Improved Brand Value, Customer Satisfaction

Tools And Apps

  • Jira
  • Confluence

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Timeline

Business Analyst

Urbanrise Lifestyles Pvt.Ltd
07.2023 - Current

Business Analyst

G square Group
12.2022 - 06.2023

Business Analyst

Avanija Infra Projects Pvt. Ltd
05.2019 - 11.2022

BA - special Telugu

Acharya Nagarjuna university
SHAIK FARJANA