Summary
Overview
Work History
Education
Skills
Additional Responsibilities
Projects
Accomplishments
Certification
Languages
Timeline
Generic
SHAIK GHOUSE AHAMED

SHAIK GHOUSE AHAMED

Senior Systems Engineer
Bengaluru,Karnataka

Summary


Forward-thinking professional offering more than 17 years of experience working in fast-paced environments. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams. Motivational team leader aligns cross-functional teams with business objectives to achieve key metrics.


Overview

17
17
years of professional experience
5
5
Certification

Work History

Sr. Systems Engineer

PVH Services India Private Limited
10.2018 - 04.2024
  • Collaborated with Application teams to determine need and devise appropriate software and hardware solutions.
  • Performed root cause analysis to provide resolutions for production issues.
  • Assisted employees with resolving Global Servers problems at remote locations.
  • Created manuals and taught training sessions to educate co-workers on new systems.
  • Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
  • Implemented networking and server changes to meet client budgets and needs.
  • Completed software updates and assessed security patches for optimized computer use.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Optimized networked software and operating systems by applying updates and patches.
  • Checked for accuracy and functionality during implementation of new systems.

Sr. ITO Consultant III

DXC technology (HPE)
04.2017 - 09.2018
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Supported clients with business analysis, documentation, and data modeling.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
  • Devised and implemented processes and procedures to streamline operations.
  • Worked with Multiple clients globally and designed system configurations as per bossiness requirements

Sr. Management Associate-Global IT

Avaya
01.2011 - 03.2017
  • Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Conducted research to assist with routine tasks and special projects.
  • Oversaw training and onboarding process for all newly hired employees.
  • Created and updated records and files to maintain document compliance.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.

Server Administrator

Accenture Services Private Limited
08.2007 - 10.2010
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Identified and immediately resolved issues with network devices.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Diagnosed and resolved hardware and software issues.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Planned and implemented upgrades to system hardware and software.
  • Monitored system performance and responded to alerts.

IT Executive

DTDC Courier and Cargo Limited
05.2005 - 08.2007
  • Configured and implemented IT initiatives to produce measurable business value.
  • Developed and led large-scale technology initiatives for long-term strategic plans and solutions.
  • Created long-range IT plan to support projected growth and requirements for added capacity.
  • Polled department heads to assess current and projected IT needs.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Supervised multi-functional teams of technology professionals, coders and support experts.

Education

MBA - Business Administrator, Information Technology

JNTUH
Hyderabad, INDIA

Graduate Diploma in Business Management - Information Technology

IIME
Bangalore, INDIA

Skills

  • Infrastructure Management
  • Windows Server management
  • Virtualization Technologies
  • Cloud services
  • Root Cause Analysis
  • Project Management
  • Capacity Planning
  • Skilled in Microsoft Azure
  • On Prem and Cloud Patching management

Additional Responsibilities

  • Authorized Backup manager for VMware-ESX Windows work groups
  • Authorized for Change Management approvals for Server Commission, Decommission and Migration CR's
  • Coordinator for Problem Management, Sev1 & 2and MUI's escalations
  • Headed an ownership of Knowledge and Learning, allocated few VMware trainings to the team to gain -knowledge and utilize their experience for production support and preparation for upcoming projects

Projects

Server Consolidation Project, Migrated 130 Servers from Nortel to Avaya environment, 

Leaded technical leadership and prepared Pre-Checklist and the Post-Checklist headed Change Management per agreement set by the Avaya and IBM infrastructure Services. 

Sorted out the old servers and unused applications and retired/decommissioned them.

Identified, performed p2v's and v2v's, converted storage to thin and achieved 7.5 TB, Targeted all international servers and committed to p2v to make administration easy and cut the vendor services.

Designed High Availability VMware Environment, We designed a dedicated POD of five HP chassis' that would only be used for Virtual Host servers. 

Storage Consolidation Projects, Converted/Migrated EMC to NetApp., Migrated all VM's environment Off of the EMC to NetApp storage., Converted Thick storage into thin pro and reduced disk free space, achieved 17.5 TB of storage. 

VMware vSphere Consolidation and Upgrade projects, Consolidated all our production environment vSphere 4.x to vSphere 5.x & 6.x. 

Comprised Seven vCenter servers, ESXi' s into Five vCenter servers.

Infrastructure, Virtual environment Optimization project, CAP IQ and vCOPs to monitor performance and Capacity Planning's for VM's, Per vCOPs report have been identified and optimized over provisioned resources (Memory/vCPU's) Datacenter Disaster Recovery project 

Focal point of contact for Bangalore RnD Datacenter., Headed responsibility of Asset, Risk and Vendor Management etc. 

Played a key role and succeeded in Backups/Restoration of Bangalore Datacenter in timeline after the fire incident in the building.

Accomplishments

  • Supervised team of 5 staff members globally
  • Server Consolidation project- migrated 130 Servers from Nortel to Avaya environment.
  • Designed High Availability VMware Environment
  • Storage Consolidation Projects, achieved 17.75 TB storage by Converted/Migrated EMC to NetApp
  • Datacenter Disaster Recovery project
  • Point of contact for Technical escalations during APAC bossiness hours
  • Datacenter built from scratch in Bangalore RnD center post Fire Incident

Certification

  • Microsoft Certified Professional
  • Microsoft Certified System Engineer
  • VMware Certified Professional v6.5
  • Azure Administrator
  • DevOps Engineer
  • Azure Solution Architect
  • ITIL Foundation v3
  • Project Management Assessment


Languages

English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)

Timeline

Sr. Systems Engineer

PVH Services India Private Limited
10.2018 - 04.2024

Sr. ITO Consultant III

DXC technology (HPE)
04.2017 - 09.2018

Sr. Management Associate-Global IT

Avaya
01.2011 - 03.2017

Server Administrator

Accenture Services Private Limited
08.2007 - 10.2010

IT Executive

DTDC Courier and Cargo Limited
05.2005 - 08.2007

MBA - Business Administrator, Information Technology

JNTUH

Graduate Diploma in Business Management - Information Technology

IIME
  • Microsoft Certified Professional
  • Microsoft Certified System Engineer
  • VMware Certified Professional v6.5
  • Azure Administrator
  • DevOps Engineer
  • Azure Solution Architect
  • ITIL Foundation v3
  • Project Management Assessment


SHAIK GHOUSE AHAMEDSenior Systems Engineer