Chargeback and Representment: Provided process guidance, assisted in training new associates, and supported the team in handling chargeback, and representment cases efficiently
To identify chargeback reasons as per Visa Regulations and disputes
Analyzing the consumer's dealings, assigning correct sorting, and grouping into different internal codes to smoothen the monetary transactions involved
Worked on judgmental skills on various scenarios for chargeback
Working on Re-Presentment process, providing merchants the ability to fight back for their claims
Analyzing merchant documents to make decisions and file disputes.
Adhering to process regulation, policies and procedures and few of the key instruments for the team.