Shaik Inthiyaz
Bengaluru
Summary
Results-oriented Branch Operations Manager with a solid career history of 6 years in banking environments Familiar with all relevant governing acts and statutes, as well as strategies and best practices to improve operations and enable business growth. Decisive leader, strategic planner, and complex problem-solver.
Results-driven Branch Operations Manager known for exceptional productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring operational excellence and fostering positive relationships with staff and clients.
Enthusiastic professional experienced in leading branch staff to exceed sales goals while delivering excellent customer service.
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
6
6
years of professional experience
Work History
Branch Operations Manager
IDFC First Bank Ltd
Bangalore
08.2019 - Current
- Supervise the processing of Remittance and Forex transactions for the branch to ensure that they are accurate, as per the prescribed service delivery standards and SLAs.
- Ensure quality customer acquisition and onboarding for each customer as per Bank's policy and guidelines.
- Forging effective relationships with customers and ensuring quality customer service is delivered at all points in time.
- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics.
- Assessing customer propensity and ensuring higher product penetration per relationship.
- Referencing for more business from existing customers, also handling customer queries and complaints.
- Ensure end to end banking operation and internal bank auditing.
- Manage assigned branch operational functions like custodian for pins, cheque books etc.
- Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
- Conducting branch administration and lobby management.
- Reported to management on new banking team member progress on a regular basis.
- Tools & Skills: MS Office, SFDC, TCS-Bank, CRM Next, Ominflow, Forex / Remittance, Customer Data Management, Client Servicing, Core Banking Operation, Cash Handling, Retail Asset & Liability Management, KYC, Team Management & Builder, Decision Maker, Goal Oriented, Communication Skill, Adaptability, Management & Marketing Skill.
- Awards & Honors: Got selected in top 10 qualifiers for Paris trip winner for internal contest final lap by achieving my targets, Best flexi banker region award from higher management in IDFC First Bank.
- Initiated marketing campaigns to promote products and services offered by the branch.
- Provided guidance on best practices for handling difficult customers or situations.
- Resolved customer complaints in a timely manner.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
- Monitored staff performance and provided feedback.
- Implemented new operational procedures to enhance customer experience.
- Prepared monthly reports on branch performance metrics.
- Collaborated with IT department to troubleshoot technical issues related to banking systems.
- Performed routine audits of branch operations to identify areas for improvement.
- Prepared and managed cash shipments between banks.
- Managed branch files per recordkeeping and compliance requirements.
- Completed regular checks on bank compliance with established policies and government regulations.
Education
MBA - Marketing & HR
Emeralds advance Institute of management studies
Tirupati01.2019
Awards
- Got selected in top 10 qualifiers for Paris trip winner for internal contest final lap by achieving my targets.
- Best flexi banker region award from higher management in IDFC First Bank.
Disclaimer
I hereby declare that all the above-mentioned information given by me is true and correct to the best of my knowledge and belief.
Languages
- English
- Hindi
- Telegu
- Kannada
Tools And Skills
- MS Office
- SFDC
- TCS-Bank
- CRM Next
- Ominflow
- Forex / Remittance
- Customer Data Management
- Client Servicing
- Core Banking Operation
- Cash Handling
- Retail Asset & Liability Management
- KYC
- Team Management & Builder
- Decision Maker
- Goal Oriented
- Communication Skill
- Adaptability
- Management & Marketing Skill
Languages
Hindi
Upper Intermediate
B2
English
Upper Intermediate
B2
Telugu
Upper Intermediate
B2
Timeline
Branch Operations Manager
IDFC First Bank Ltd
08.2019 - Current
MBA - Marketing & HR
Emeralds advance Institute of management studies