Summary
Overview
Work History
Education
Skills
Certification
Awards
Accomplishments
CORE COMPETENCIES
Software
Websites
Timeline
Generic

SHAIKH MOINUDDIN

Associate Director - Enterprise & Strategic
Bengaluru,KA

Summary

Dynamic Enterprise Sales and GTM leader with over 12 years of experience specializing in Cloud Telephony, CPaaS, and Generative AI-based CX solutions. Proven track record in P&L ownership, strategic account acquisition, and scaling ARR through innovative sales strategies. Expertise in leading large enterprise deals, mentoring high-performing sales teams, and fostering cross-functional collaboration with global partners such as Google and Meta. Demonstrated ability to transform complex solutions into tangible business outcomes for enterprise clients, ensuring sustained growth and customer satisfaction.

Overview

12
12
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Associate Director, Cloud Telephony & AI CX (South India)

Gupshup
06.2024 - Current
  • Head Cloud Telephony business for South India along with Agent AI and CX solutions.
  • Own ARR expansion, forecasting and account-level GTM for strategic enterprise logos.
  • Lead cross-functional teams (sales + solutions) to close multi-crore enterprise deals.
  • Key wins: 20+ high-revenue accounts in 18 months including top Indian and global enterprises.

Senior Manager

Gupshup
09.2021 - 06.2024
  • Managed enterprise and mid-market accounts, delivering strong YoY revenue growth.
  • Developed enterprise account plans, negotiated complex contracts and drove value-based selling.
  • Guided junior account managers, improving deal velocity and account coverage.

Manager, Enterprise

Reliance Jio
02.2020 - 09.2021
  • Owned enterprise GTM strategy across IoT and connectivity solutions.
  • Closed enterprise accounts such as Xiaomi India, Wells Fargo, Fidelity, and AB InBev.
  • Delivered 150%+ of quarterly targets consistently.
  • Led and mentored a regional sales team, driving enterprise acquisition and retention strategies.

Assistant Manager

Airtel
11.2015 - 02.2020
  • Acquired and retained SMB and enterprise clients across sectors.
  • Supervised territory sales team, ensuring delivery of acquisition and retention goals.
  • Collaborated with product teams for customized enterprise solutions.
  • Recognized with CEO Award for Best Territory Manager.

Senior Business Development

ApartmentADDA
12.2014 - 11.2015
  • Launched ERP & community SaaS product in Pune market.
  • Achieved record monthly sales (highest in 4 years for Pune region).

Management Trainee, Business Development

Innovative Vastunirman Pvt. Ltd.
09.2013 - 12.2014
  • Early career experience driving sales and market expansion across new geographies.

Education

MBA - Marketing

National Institute of Technology
01.2013

B.Tech - EECE

Biju Patnaik University of Technology
01.2011

Skills

Team collaboration and leadership

Certification

Azure Active Directory: Basics

Awards

CEO Award — Best Territory Manager (Airtel), Top Performer Awards — Truecaller Business, Gupshup, Promotion to Associate Director — Gupshup, President — Marketing Club, NIT Rourkela

Accomplishments

  • Drove Cloud Telephony, Agent-AI and CX solutions to an INR 80 crore+ ARR portfolio with sustained 4–5% MoM growth.
  • Acquired 20+ enterprise accounts in 18 months including Tata Consumer, HUL, EY, TITAN, Randstad, Xiaomi, and TVS.
  • Delivered 125% of revenue targets for 2 consecutive years, contributing INR 18+ crore in FY 2023–24.
  • Built and led the South India GTM for Cloud Telephony and AI Agents, managing a core team across sales, solutions, and delivery.
  • Forged strategic GTM partnerships with Google and Meta to drive joint enterprise engagements.
  • At Reliance Jio and Airtel, consistently exceeded quotas (150%+), while leading and mentoring sales teams for enterprise acquisition and retention.

CORE COMPETENCIES

  • Enterprise Account Management & Strategic Growth
  • Team Leadership, Mentorship & Hiring
  • ARR & P&L; Ownership
  • Generative AI / Agent-based CX solutions
  • Cloud Telephony, CPaaS & Contact Center Modernization
  • Partnerships & Alliance Management (Google, Meta)
  • Value-based Selling & Solution Engineering
  • Forecasting, Salesforce CRM & Data-driven Decisions

Software

Salesforce

Timeline

Associate Director, Cloud Telephony & AI CX (South India)

Gupshup
06.2024 - Current

Senior Manager

Gupshup
09.2021 - 06.2024

Manager, Enterprise

Reliance Jio
02.2020 - 09.2021

Assistant Manager

Airtel
11.2015 - 02.2020

Senior Business Development

ApartmentADDA
12.2014 - 11.2015

Management Trainee, Business Development

Innovative Vastunirman Pvt. Ltd.
09.2013 - 12.2014

B.Tech - EECE

Biju Patnaik University of Technology

MBA - Marketing

National Institute of Technology
SHAIKH MOINUDDINAssociate Director - Enterprise & Strategic