Leads IT operations for Smart Metering programmes across HES, MDM, WFM, NMS, dashboards, portals and APIs, supporting reliable meter data collection, validation and availability. Manages system integration, SLA performance, RF and cellular network analysis, and issue resolution to keep project platforms aligned with business and billing needs. Coordinates cross-functional teams, vendors and stakeholders, and drives SAT, Go-Live support, reporting and continuous improvement across complex utility environments.
Directs management reporting, MIS dashboards and performance reviews that strengthen visibility across delivery, data quality and service levels. Builds SOPs, escalation paths and training support that improve team coordination, troubleshooting and response to critical issues. Delivers stakeholder engagement, root-cause analysis and vendor coordination that support informed decisions and steady project delivery.