Summary
Overview
Work History
Skills
Tool proficiency
Certification
Academicqualification
Accomplishments
Languages
Timeline
Generic

Shailesh Kumar

Noida

Summary

To associate with an organization and to work towards its growth along with personal enhancement as a Network Engineer having knowledge on LAN, WAN, Cisco and Troubleshooting and managing. Also blended with the Team leading/Customer interactive skills obtained being a Team/Shift- Lead and Hands-on Experience of Queue/Shift, people management skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Engineer

HCL Technologies Ltd
Noida
07.2020 - Current
  • Monitoring of different devices like Firewall, Proxy, VPN Gateway, Router, Switches, Wireless Controller, Access Points through SolarWinds Orion tool.
  • Coordinating with Nokia, Cisco TAC and HPE TAC for various hardware and Software failures.
  • Knowledge about incident management, Change request, Emergency change request, Service request.
  • Implementation of new sites from existing cisco wireless to Aruba Wireless on Aruba Central.
  • Configuration of Aruba Gateway controller and Access points.
  • Worked on Aruba Central and troubleshoot issues related to Wireless connectivity.
  • Worked on cisco Nexus switch and worked on Nexus IOS upgradation.
  • Working Knowledge on SDWAN Viptela.
  • Coordinating with media providers (Telefonica, Orange, TATA, Century, AT&T, Airtel, Colt, BT, HGC, Verizon, Wafer etc.),
  • Coordinating with Multiple ISPs for different issues like Link Down, Flapping, Packet Drops, Latency Issues.

Senior Analyst

HCL Technologies ltd
Noida
10.2018 - 06.2020
  • Part of Network Team NOC Engineer (Network Operations Centre) which are responsible for remotely managing networks of remote sites through the 24x7x365 Network Operations Centre.
  • Maintaining and troubleshooting Cisco routers and switches
  • Working on monitoring tools (Solar Winds, NetFlow, NNM, Remedy, Dashboard).
  • Troubleshoot all networking problems to ensure minimum downtime and maximum availability of network. Handle troubleshooting of static routing and Dynamic Routing (OSPF & BGP) in Cisco Router.
  • Recording the fault-on-fault management system Remedy. Also ensuring all ticket progress is accurately recorded, accurate fault history maintained, all changes made to device configuration and diagnostics of network devices are fully documented in the remedy tickets
  • Coordinate with service providers from all around India (Reliance, TATA, Bharti, Vodafone, Sify, Dimension Data etc.) for issues related to their circuits and ensures proper escalation within their teams for timely resolution of customer faults.
  • Responsible for handling, troubleshooting Customer complaints. Handling 10-20 cases on day-to-day basis.
  • Handled cases of all type (Link down, flapping, packet drops, Latency).
  • Initial troubleshooting that includes laptop testing, checking duplex setting, checking default gateway etc.
  • Taking backup of Cisco routers and Switches on regular interval basis.
  • Take follow up with Multiple ISPs for RFO and preparing sheet for outages.

Skills

  • Routing: Static routing, Dynamic routing (BGP, OSPF, EIGRP)
  • Technology: Cisco Routers, Switches, Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, CDP, RIP, RIPv2, ARP, DHCP, SDWAN Viptela , Aruba Wireless
  • Switching technology: VLAN, VTP, TRUNKING, STP, RSTP, MSTP, Port channel, Inter-vlan routing
  • System Integrations/Migrations
  • P1-P2 Lifecycle Management
  • Cross-functional Supervision
  • Change Management
  • Connectivity troubleshooting

Tool proficiency

  • Solar Wind
  • Remedy
  • Smart Service Desk
  • NPM
  • SNOW
  • NETFLOW

Certification

  • Cisco Certified Network Associate in Routing and switching (CSCO13503463).

Academicqualification

B.Tech (Electronics and Communications)

Accomplishments

  • Received Excellent performance award for year 2019.
  • Received Excellent performance award for year 2020.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Network Engineer

HCL Technologies Ltd
07.2020 - Current

Senior Analyst

HCL Technologies ltd
10.2018 - 06.2020

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Shailesh Kumar