Shailesh S Kamath
Wagholi
Summary
Experienced operations manager and talented leader with over 10 years of management experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possessing a solid understanding of industry trends, excellent communication skills, and a keen eye for identifying areas in need of improvement. Consistently implement strategic changes to drive success.
Overview
20
20
years of professional experience
3
3
Languages
4
4
Certificates
Work History
Operations Manager
Northern Operating Services Pvt.Ltd
06.2023 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills as a part of Stakeholder management across EMEA regions - Ireland, Luxembourg & Guernsey.
- Coached and mentored managers to effectively lead larger teams and manage stakeholders effectively while garnering their personal growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Senior Training Consultant
Northern Operating Services Pvt. Ltd.
03.2015 - 05.2023
- Act as a Senior Consultant for UK Transfer Agency business of Northern Trust
- Provide Training support to Finance as well as Operations side of UKTA business managing all the levels of Trainings - Baseline, Expanded as well as Complex Operations like AML/FATCA processing, Deceased processing, Simple Registration and Dealing
- Mentor new Trainers on the Training delivery standards and business consultation from Training perspective
- Single-handedly managed transition of Transfer Agency business from Bangalore to Pune, from Training front
- Conduct ‘Developing an Eye for Accuracy‘ program for the employees, helping them improve their accuracy levels with different techniques
- Lead Trainer for ‘LEaD – Lead, Engage and Develop' program for Managers as well as Individual contributors in Pune
- Facilitate ‘Client Servicing – Be the Best' for partners across different levels
- Lead Global Projects for Transfer Agency from India location, facilitating training sessions to support Bangalore, Pune, London and Limerick
- Launched innovative programs like ‘Reviewers' workshop' for partners getting into Quality checkers role
- Recognised with several awards like Gold, Silver and Bronze for different initiatives in various arenas
- Implemented e-learning platforms for remote training opportunities, increasing employee accessibility to resources.
- Evaluated employee progress and provided constructive feedback, leading to enhanced skill development.
Assistant Manager - Training
State Street Syntel Services Pvt. Ltd.
08.2010 - 02.2015
- Lead Training Academy for Syntel JV – Training Deputy Managers and above on external certifications related to Financial Market
- Managed TA Training Team – handling a host of trainings for Transfer Agency Business
- Conducting CISA Training (CISI – IOC III) for supervisory staff at IFDS (Transfer Agency)
- Conducted Core Training programs (US capital market) for new hires at Syntel KPO
- Conducted IOC FC training – CISI examination (UK capital market) for existing employees
- Conducted Business Awareness Training & Financial Crime Prevention Training for the new hires of Syntel KPO (Transfer Agency vertical)
- Conducted ‘Introduction to Financial Markets’ programs for supervisory staff at IFDS – Syntel KPO
- Trained Syntel employees to clear IOC examinations with above 99% success rate
- Only trainer to get cross-skilled in maximum trainings in a short span
Trainer
Reliance BPO
05.2007 - 08.2010
- Established ‘Reliance Mutual Fund’ process successfully at the Chennai contact centre (2008)
- Handled PAN India Product & Process Training for Reliance Mutual Fund process
- Trained employees on AMFI Certification (Advisor’s module) with 90%+ success rate
- Conducted Sales Training for ‘Reliance General Insurance and Consumer Finance – Telesales’ process
- Conducted ‘Professional Retention Skills’ Training for Retention Team (Outbound)
- Conducted TTT for Trainers on ‘Facilitation skills’
- Conducted TTT on ‘Sales’, for employees at supervisory/ Managerial levels (Trainers/ QMEs/ TLs/ Managers)
- Awarded as ‘Top performing Trainer’ in RCS (Jan,’08 – Oct’08)
- Awarded as ‘Trainer with least Attrition’ (Jan,’08 – Oct’08)
- Awarded as the ‘Role Model Trainer’ at RBPO (2009)
- Awarded for Best Language Scores at RBPO (2009)
- Monthly sales figure of RGI Telesales rose 4.6 times in a span of around six months post training
- Retention rose from 75% to 92% in a span of two months post training
Simply Art
01.2005 - 04.2006
- Handled the entire Mumbai region sales
- Achieved the highest sales in the shortest period of two months (Rs.1.75 lakhs in a day)
Education
MBA - Finance
Sikkim Manipal University
Distance Learning 04.2001 -
B.com - undefined
Mumbai University
Skills
Stakeholder Management
Personal Information
- Date of Birth: 01/04/87
- Nationality: Indian
- Marital Status: Married
Running, Cycling, Swimming, Singing
An endurance athlete running barefoot, long distance cycling over road bikes and swimming throughout the year (weather doesn't change the plan) while enjoying singing at leisure time keeps me grounded as well as achieve heights
Certification
Certificate in International Investment Fund Services
Timeline
Certificate in International Investment Fund Services
10-2025
IAQ (Introduction to Securities and Investment)
09-2025
IOC (Collective Investment Schemes Administration)
02-2025
Operations Manager
Northern Operating Services Pvt.Ltd
06.2023 - Current
Senior Training Consultant
Northern Operating Services Pvt. Ltd.
03.2015 - 05.2023
Assistant Manager - Training
State Street Syntel Services Pvt. Ltd.
08.2010 - 02.2015
Trainer
Reliance BPO
05.2007 - 08.2010
Simply Art
01.2005 - 04.2006
MBA - Finance
Sikkim Manipal University
04.2001 -
B.com - undefined
Mumbai University
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