Learning analysis and other programming languages
Shaily Awasthi
Program Manager
Kanpur
Summary
Shaily is a talented professional considered knowledgeable Program Manager and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Advanced understanding of organizational strategies, financial management, procurement and contracting. She aspire to acquire the challenging position and be optimistic while solving the situation.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Program Manager
Great Learning
Gurugram
09.2021 - Current
- Program has given me exposure to manage 200+ students of IITM and IIITD programs at ones. It involves timely delivery of study content, weekly/monthly schedule, regular catch ups. Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Participated in pilot tests and revised programs based on feedback and results.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Researched industry best practices in support of training development and program content.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Participated in vendor selection and management process for program initiatives.
- Leveraged project management processes and tools to define and execute projects.
Senior Technical Associate
Tech Mahindra
Noida
12.2018 - 09.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Worked with Business level clients to resolve the issue related to wire-line and wire-less services provided to them by AT&T,
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
Relationship Manager
Hinduja Global Solution
Noida
12.2017 - 12.2018
- Worked with Hinduja Global Solution and Airtel departments to facilitate communication and deliver personalized solutions to customers.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Also service and billing related issue was taken care which resort to maintain customer satisfaction of 1000+ customers in year.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
Education
Bachelor of Commerce - Commerce
Chatrapati Sahu Ji Maharaj University
Kanpur, UP 07.2014 - 07.2017
Professional Diploma in Computer Application -
Lycos Computer Education Institute
Kanpur, UP 06.2015 - 10.2016
Skills
Project planning and development
Business process re-engineering
Programming Languages ( C, C, Visual Basic)
Communication and Interpersonal skillAdvanced understanding of CRM Software [Salesforce and HubSpot]
Technical Skill Resilience Emotional IntelligenceAdvanced problem solving
Proficient in MS Office and Google Docs
Accomplishments
- The first ever accomplishment was when awarded with the role of Subject Mater Expert in Tech Mahindra.
- I received "Best Performer" award in 6 months tenure under 1year cycle of R&R. It was definitely wholesome.
- The journey of self learning and internal recognition still continues with an added responsibility of newly launched program of IIITD in my current organization.
Interests
Dance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Program Manager
Great Learning
09.2021 - Current
Senior Technical Associate
Tech Mahindra
12.2018 - 09.2021
Relationship Manager
Hinduja Global Solution
12.2017 - 12.2018
Professional Diploma in Computer Application -
Lycos Computer Education Institute
06.2015 - 10.2016
Bachelor of Commerce - Commerce
Chatrapati Sahu Ji Maharaj University
07.2014 - 07.2017