SHAISTA RAHMAN
Process Executive
Hyderabad
Summary
Dedicated and hardworking professional with a track record of effective teamwork and independent initiative. Excellent communication abilities and a solid foundation of knowledge. Aiming to secure a position that fosters organizational development through skillful contributions.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Process Executive
Conginzant
08.2024 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
Content moderator
GENPACT
12.2022 - 07.2023
- My job is to make sure all user-generated content on your platform is free of scams and illegal content and is not harmful to your user base.
- Content moderators review user-generated content in real time to make sure it meets your company's standards and community guidelines.
- Our actual job is to make Meta platform user friendly.
AMAZON GO AI
07.2020 - 12.2021
- Our role is required to watch the video of the stowing action at a fulfillment center,. To understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video.
- We are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy, This is an operational role. Under general supervision.
- This process helps in maintaining the fulfillment center's stow quality, We use to perform precise and thorough video\ images annotation with high degree of accuracy and duration.
Customer care Executive
KARVY DIGICONNECT
07.2017 - 04.2018
- Managing a team of representatives offering customer support, Overseeing the customer service process, Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery and Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff, Possessing excellent product knowledge to enhance customer support.
Education
MBA - Finance and HR
St Martin's college
HyderabadDegree B.Com - Computer
St.PiousX Degree College
Nacharam, HyderabadSkills
In-depth analysis
Collaborative synergy
Relationship management
Articulate messaging
Judgment skills
Group coordination
Adaptive progress
Document creation expertise
Excel mastery Data management Communication skills Customer engagement strategies
Tally financial software
Critical analysis
Certification
Workshop certification on Mutual Fund from Karvy.
Interests
Handball goal keeper, Sketcher, love animals, Helping poors
Timeline
Senior Process Executive
Conginzant
08.2024 - 11.2025
Content moderator
GENPACT
12.2022 - 07.2023
AMAZON GO AI
07.2020 - 12.2021
Customer care Executive
KARVY DIGICONNECT
07.2017 - 04.2018
MBA - Finance and HR
St Martin's college
Degree B.Com - Computer
St.PiousX Degree College