Summary
Overview
Work History
Education
Skills
Music, Gaming, Traveling
Personal Information
Languages
Websites
Timeline
Generic

Shakir Khan

Bangalore

Summary

An accomplished and results-oriented professional with growing expertise in directing and optimizing operations. Proven track record of delivering strategic initiatives, optimizing procedures, and promoting cross-functional cooperation to achieve organizational excellence. Capable of establishing cohesive teams, increasing productivity, and providing great customer satisfaction. Strong analytical capabilities combined with a thorough grasp of process optimization approaches provide operational efficiency and long-term growth. Exceptional communicator and problem solver with a passion for driving continuous improvement and surpassing performance objectives.

Overview

9
9
years of professional experience

Work History

Lead - Seller Support & Marketplace Operations

AJIO.com
Bangalore
09.2021 - Current
  • Spearheaded the end-to-end establishment of the seller support & fulfillment process, optimizing workflows, SOPs, and protocols for streamlined operations and consistent service delivery.
  • Led cross-functional teams to seamlessly implement the process, driving change management, and integration within the organization.
  • Utilized customer feedback to identify pain points, implement improvements, and address issues in the support process.
  • Leveraged data analytics to drive decisions, enhance team performance, and implement data-driven process enhancements.
  • Established robust quality assurance programs, ensuring adherence to standards and regulations for superior service.
  • Collaborated with internal stakeholders, addressing seller concerns, and developing solutions for an enhanced experience.
  • Represented seller support in leadership meetings, contributing insights, and aiding strategic decisions.
  • Achieved notable accomplishments, including a reduction in response time, improved seller satisfaction, and the implementation of a self-service portal.
  • Successfully deployed SPF.
  • Led cross-functional teams to seamlessly implement the process, driving change management and integration within the organization.management

Manager - Retail Operations

Arzooo.com
Bangalore
03.2020 - 09.2021
  • Strategically drove business goals, streamlined operations, and established end-to-end Customer Experience process.
  • Successfully launched and expanded retail commerce across PAN India with a 90-member BD team, driving sales growth.
  • Pioneered and executed B2C market processes, contributing to enhanced customer engagement.
  • Leveraged industry insight to optimize conversion rates, leading inside sales management efforts.
  • Restructured B2B processes to drive sales growth and spearheaded reseller acquisition setup.

Lead - Last Mile

Meesho
Bengaluru
12.2018 - 03.2020
  • Pioneered streamlined OPS last mile process, achieving 95% ADH on weekly last mile performance.
  • Monitored NDR & NPR reports for optimal last mile efficiency, while engineering effective SOPs for OPS escalation.
  • Managed CEO-level escalations and ensured timely closures, while driving 3P POC follow-ups for TAT compliance.
  • Optimized team productivity, collaborated on timely issue resolutions, and maintained escalation metrics for partner analysis.
  • Spearheaded recruitment, development, and promotion of a high-performing team of 50 professionals.
  • Recognized with CEO's Best Team Player Award for exceptional contributions.
  • Successfully established a new FMCG warehouse process and cleared backlogs within stipulated timelines.

Senior Operations and Logistics Coordinator

Elanic
Bengaluru
12.2016 - 12.2018
  • Spearheaded strategic initiatives aligned with client needs, streamlined operations, and upheld customer satisfaction.
  • Produced insightful reports within SLA, aiding critical decision-making while overseeing nationwide First Mile, Line Haul, and Last Mile operations.
  • Ensured seamless invoice reconciliation and logistics partner payments, driving cost savings and improved performance.
  • Successfully onboarded new Logistics Partners, reducing costs and enhancing overall metrics.
  • Orchestrated end-to-end processes, established SOPs for direct shipment, and managed customer escalations.
  • Led and mentored a high-performing team, fostering continuous improvement and value addition.
  • Collaborated cross-functionally to swiftly resolve diverse issues, maximizing efficiency and satisfaction.

Education

Bachelor of Commerce - BCom - Business/Commerce, General

Annamalai University
Tamil Nadu

PUC - Accounting And Finance

National Open School Board
Bangalore

SSLC - General Studies

Wisdom International

Skills

  • Supply chain management
  • Operations management
  • Policies and procedures
  • Strategic planning
  • Project management
  • Negotiation and vendor management
  • Problem-solving
  • Technology integration
  • Data analysis
  • Process optimization
  • Project management
  • Cross-functional collaboration
  • Performance metrics
  • Stakeholder engagement
  • Training and development
  • Feedback implementation
  • Analytical thinking

Music, Gaming, Traveling

Music: Simply listening to favorite songs and genres.

Gaming: Playing video games on various platforms, from casual mobile games to immersive console experiences.

Traveling: Exploring new places, cultures, and cuisines, and experiencing different parts of the world.

Personal Information

Title: Retail

Languages

Urdu
First Language
English
Proficient (C2)
C2
kannada
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Lead - Seller Support & Marketplace Operations

AJIO.com
09.2021 - Current

Manager - Retail Operations

Arzooo.com
03.2020 - 09.2021

Lead - Last Mile

Meesho
12.2018 - 03.2020

Senior Operations and Logistics Coordinator

Elanic
12.2016 - 12.2018

Bachelor of Commerce - BCom - Business/Commerce, General

Annamalai University

PUC - Accounting And Finance

National Open School Board

SSLC - General Studies

Wisdom International

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