SHAKTIKANT MISHRA
Bangalore
Summary
Strategic IT Security Leader with a proven track record in driving Information security, Digital risk management, compliance & governance. Adept at implementing NIST and ISO 27001 frameworks to enhance enterprise risk management, and mitigate digital risks while ensuring regulatory adherence. Process Improvement & Risk Management Specialist: Adept at streamlining processes, enhancing system performance, and leading cross-functional teams while ensuring compliance with risk management and regulatory standards. Expertise in conducting internal audits as per ISO, SOC, and ISAE standards, identifying vulnerabilities, and implementing robust risk mitigation strategies. Skilled in driving IT governance, security policies, and compliance frameworks to safeguard organizational integrity and resilience. Customer Experience and Service Integration: Expertise in enhancing customer satisfaction by aligning security goals with changing business needs and managing service integration effectively. Consistently surpassed SLA benchmarks by optimizing service delivery standards, managing escalations effectively, and boosting customer satisfaction rates. Natural leader with excellent communication skills, capable of guiding teams to achieve goals and fostering a collaborative work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Global Digital Risk Advisor (Vice President)
Swiss Re GBS India
Bengaluru
08.2020 - Current
- Responsible for overseeing the design, development and implementation of digital risk framework for Swiss Re.
- Driving enterprise-wide compliance and risk governance by formulating ISAE 3000 and SOC2 controls, coordinating control testing with stakeholders, and presenting audit evidence to third-party assessors, ensuring regulatory adherence.
- Leading Digital Trust Label audits for Life& Health Business Unit, acting as the primary liaison for internal and external audit organizations while spearheading risk landscape development, policy formulation, and governance initiatives to fortify digital trust and operational resilience.
- A trusted advisor to clients and business stakeholders on risk and compliance.
- Leading Security awareness trainings and sessions within the organization.
- Leading development of Security White Paper for various products withing the Life& Health Business Unit in collaboration with other stakeholders.
- Orchestrating the designing and establishment of a robust Digital Risk, Governance & Control Framework within the organization in line with the Global Standard on Digital Governance.
- Strategic Planning & Operations
- Digital Risk Governance & Compliance
- Internal Audit
- Risk Assessment
- Client Relationship Management
- Stakeholder Management
- Team Building & Leadership
- Project Management
- Agile Methodology
Service Delivery Manager
Cognizant Technology Solutions
Bengaluru
01.2012 - 08.2020
- Led implementation of standards and processes (ISO27001, ISO20000 & ITIL) and leveraged extensive knowledge of various security concepts.
- Develop and implement audit policies and internal controls, conduct extensive data reviews and assess risks.
- Conducted comprehensive due diligence and risk assessments of client environments, architected tailored Security, infrastructure and workforce solutions that ensured seamless operational resilience, and strategic business alignment.
- Spearheaded various audit and compliance certification programs, engaged with major certification bodies and Big 4 consulting firms, leading internal audit teams, managing and advisory to exec leadership/ business stakeholders by adding compliance value to business organization and for leading global clients.
- Spearheaded a team of Process and Security consultants to design, develop and implement Information security Management System and IT Service Management framework in Client environment in US.
- Responsible for P&L for the project ensuring resource optimization and better aligning with the allocated budget and financial goals.
- Conducting periodic assessments/audits for various projects in accordance with ISO 270001/ISO20000 standards.
- Point of contact for the external auditors for the annual certification/recertification audits.
- Conduct Security awareness training for the Cognizant Infrastructure practice.
Quality and Process Lead
Microland Ltd.
Bengaluru
09.2010 - 12.2011
- Functional Role: Process Consultant
Service Delivery Lead
IBM India
Bengaluru
04.2010 - 09.2010
- Functional Role: Major Incident Manager
Quality Analyst
Yahoo India Pvt. Ltd.
Bengaluru
05.2009 - 03.2010
- Functional Role: Process Quality Champion
Process Associate
HPE-Globalsoft India Pvt. Ltd.
Bengaluru
04.2007 - 05.2009
- Functional Role: Incident Coordinator
Education
MBA - Finance
Alliance University
Bengaluru01.2010
B.Sc. - Biotechnology
Garden City College
Bangalore, India01.2004
Skills
- ITSM Tools: Service Now
- ITSM Tools: Remedy
- ITSM Tools: OVSD
- ITSM Tools: HPSC
- Framework: ITIL
- Framework: ISO 27001
- Framework: NIST
- Framework: GDPR
- Standards: ISO/IEC 20000
- Standards: ISO/IEC 27001
- Standards: SSAE 16
- Standards: SOC2
- Standards: ISAE 3000
Certification
- CISM Certified - ISACA
- CISA Trained
- ITIL 2011 Expert
- ITIL V-4 Expert
- ISO/IEC 27001 Lead Implementer From BSI
- ISO/IEC 27001 Lead Auditor From Exemplar Global
- Six Sigma Green Belt Trained From KPMG
- PMP Trained
- Cyber Security - From Beginner to Expert (Udemy)
Languages
- English
- Hindi
- Odia
Significant Highlights
- Received the Step-Up Award for exceptional support and service to Life & Health Business.
- Honored with the Best Trainer Award for three consecutive quarters.
- Recognized as the Best Employee of the Year (2013).
- Awarded the 'Above and Beyond' Award for exemplary dedication.
- Earned appreciation for successfully leading and completing a new project transition.
- Received the prestigious HP Award for contributions to quality excellence.
Timeline
Global Digital Risk Advisor (Vice President)
Swiss Re GBS India
08.2020 - Current
Service Delivery Manager
Cognizant Technology Solutions
01.2012 - 08.2020
Quality and Process Lead
Microland Ltd.
09.2010 - 12.2011
Service Delivery Lead
IBM India
04.2010 - 09.2010
Quality Analyst
Yahoo India Pvt. Ltd.
05.2009 - 03.2010
Process Associate
HPE-Globalsoft India Pvt. Ltd.
04.2007 - 05.2009
MBA - Finance
Alliance University
B.Sc. - Biotechnology
Garden City College
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