Shaleen Suri

Enterprise IT service operations and management, governance, strategy, risk management, stakeholder engagement, customer experience, audit & compliance, service consultancy, budget, financial planning, vendor management

Highlights :

• Strategized and implemented new services support model. Migration of IT services from UK and Singapore to India, setting up applications and infrastructure support function, effecting cost savings by 70% for operational support
• Ensured business continuity, delivering prompt services and performance enhancements during Covid-19 pandemic
• Achieved Service Desk Institute accreditation at 4-star rating (Business led service desk) this year
• Implemented Balanced score cards, new OKRs, KPIs and metrics enabling governance
• Transitioned multiple services from third parties to operations with savings of 200K GBP
• Demonstrated leadership skills in managing projects from concept to completion
• Worked effectively in fast-paced environments.
• Demonstrated creativity and resourcefulness through development of innovative solutions.
• Achieved higher than company average scores for employee satisfaction, engagement, morale.

IT service delivery management in Southeast Asia, Australia, and New Zealand region in a shared services model, application, and infrastructure services support for eastern region, cross functional leadership, stakeholder engagement, IT services transition, project implementation,

Highlights:

• Led digital transformation program for eastern region, driving adoption and managing change to new platforms with minimal disruption to services
• Ensured adoption of Microsoft O365 suite of products, Bentley ProjectWise across eastern region, as communication/ collaboration and document management systems, data migration to SharePoint
• Introduced reporting and analytics enhancements
• Successfully negotiated contracts, managed procurement, and vendor development support, effecting savings
• Coordinated IT requirements for Global Design Centre (GDC) operations in India
• Facilitated cross-functional meetings to address challenges, share best practices, and strategize plans for future growth.
• Championed customer-centric approach, consistently seeking feedback from clients to make improvements and enhance overall delivery experience.
• Mentored junior team members to develop their skills and advance within organization.

Regional IT service operations and support, budget, vendor management, stakeholder engagement, IT service delivery, transformation program from a regional to global model, information systems & reporting

Highlights :

• Facilitated lateral, functional integration across eastern IT teams for effective functioning
• Formalized and implemented asset management function for India and Middle East
• Managed transformation projects in region, driving adoption of new technologies
• Facilitated formal internal audit and reporting of IT assets and services
• Negotiated provisioning contracts and managed procurement for the region facilitating savings of 35%.
• Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.
• Proactively identified areas for process improvement, driving increased efficiency throughout organization
• Maximized return on investment by implementing effective asset allocation strategies

IT services operations, Project Portfolio management, inter & intra organization communication & collaboration, IT security, System integration, budget administration, procurement, training & development

Highlights:

• Led successful implementation of large-scale OFC network, regional implementation of voice and data network, information rights management solution, campus area network project, tele-presence, Security & Surveillance systems across 28 locations spread over 3 states in India
• Improved system efficiency by implementing new software and hardware solutions.
• Achieved cost savings in IT procurement to tune of 25% in three consecutive years (2009-12)
• Conducted regular system audits for compliance with industry standards and regulations
• Analysed network security and current infrastructure, assessing areas in need of improvement
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Assisted in development of long-term strategies to grow department and resources.

Project management, Content management services and publishing systems, Reliability centered maintenance, budget administration, procurement and planning, training, and development

Highlights:

• Led implementation of e-maintenance (A national level ERP project for a user base of more than 1,00,000 users and budget of more than 250 million USD) project for 2 years; was responsible for project conceptualization, Ministry of Defence, India approvals, technology evaluation, RFP, Bill of Materials finalization, Vendor (Global) negotiations, Change management & Technical acceptance
• Evaluated new technologies for implementation into current projects, increasing overall success rates.
• Conducted presentations on e-maintenance project in meetings presided by Honorable Defence Minister and Deputy Defence Minister, National Scientific advisor, India, and Maintenance head, IAF amongst others
• Awarded commendation by Chief of Air staff (Indian Air Force) for development of maintenance information system, technology induction and operational excellence.
• Negotiated contracts with suppliers to secure favorable terms, resulting in cost savings