Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Shalini B

Bangalore

Summary

Dynamic Senior Server Administrator at Wipro Limited, specializing in system administration and technical support. Demonstrated success in improving email delivery and user experience through strategic troubleshooting and migration initiatives. Proficient in Active Directory management, dedicated to exceptional customer service and the successful execution of projects.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Server Administrator

Wipro Limited
Bengaluru
04.2021 - Current
  • Managed user accounts, permissions, and organizational units for the entire organization.
  • Provided technical support to end users on Outlook configuration settings or email delivery issues.
  • Configured and managed user mailboxes, distribution lists, shared folders, public folders and other related components.
  • Managed storage limits for mailboxes and archives as per company policy guidelines.
  • Analyzed message tracking logs to identify any potential issues with mail flow or delivery delays.
  • Created new users in Active Directory and migrated data from older versions of Exchange servers to newer versions using third-party tools.
  • Performed troubleshooting of issues related to MS Exchange Server such as mailbox access problems or replication failures.
  • Worked independently while coordinating project work and support functions with other team members.
  • Worked on higher level escalations and driven till resolution.

Systems Engineer

Wipro Infotech Ltd
Bengaluru
07.2019 - 03.2021
  • Resolved customer inquiries promptly and accurately.
  • Delivered IT help through various channels including face-to-face, telephone, electronic mail, and online messaging.
  • Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.

Education

Master of Science - M.Tech

Birla Institute of Technology & Science, Pilani
Rajasthan, India
04-2024

Bachelor of Science - BCA

Seshadripuram Academy of Business Studies
Bangalore, India
05-2019

Skills

  • Technical support
  • System administration
  • Customer service
  • Problem solving
  • Effective communication
  • Server migration and upgrades
  • System configuration management
  • Remote desktop services management
  • Active Directory management
  • Office 365 licensing management
  • Hybrid configuration management
  • Exchange online administration
  • Office 365 troubleshooting
  • Azure AD connect
  • Microsoft Azure Certification
  • C# Certification
  • DevOps Certification Holder
  • Certified Azure Active Directory

Affiliations

  • Been part of wipro Marathon for fund raising for various causes.
  • participates in dance competitions outside organization.
  • Athlete

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2

Accomplishments

  • Inspiring Performance award - 2022
  • Habit Flagbearer - Always communicating - 2022, 2023, 2024
  • Victory League - 2024
  • Habit Flagbearer - Being Responsive - 2023, 2024

Certification

  • ASP. net
  • Java Programming
  • C sharp
  • Cloud Microsoft Azure
  • Intune

Timeline

Senior Server Administrator

Wipro Limited
04.2021 - Current

Systems Engineer

Wipro Infotech Ltd
07.2019 - 03.2021

Master of Science - M.Tech

Birla Institute of Technology & Science, Pilani

Bachelor of Science - BCA

Seshadripuram Academy of Business Studies

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Shalini B