Shalini Nair
Business development Manager
Akathiyoor, Trissur
Summary
Dynamic Senior Business Development Executive with a proven track record at Lancesoft Inc, excelling in client acquisition and relationship management. Skilled in sales strategy and pipeline development, I leverage my people skills, empathy and strong communication abilities to drive growth and enhance client satisfaction, achieving significant sales targets in competitive markets.
Overview
22
22
years of professional experience
Work History
Senior Business development executive (MENA)
Lancesoft inc
09.2022 - 12.2024
- Lead generation, fixing meetings with new prospects for the VP of Sales and the Senior Managers, arranging demos for software solution sales, and attending meetings for client acquisition. Account management, building a sales pipeline, sales coordination, and reporting.. Sales projection and strategy. Client relationship management.
Business development Manager- IT Solutions and IT Consulting services
Skybertech IT Innovations
Thrissur
08.2020 - 08.2022
- Acquiring new clients across the country, managed a team of Business Development Executives. Vendor Management, Account Management. Reactivating old accounts, upselling, cross selling of IT solutions and automation software.
Business development Manager
IQuest Consultants (RAK- UAE)
06.2013 - 05.2015
- Client Acquisition, managed a team of Business development Executives. Achieved Targets for sales for the company in UAE. Account Management and client support, cv sourcing and Interview screenings. Coordination for client interviews and hiring.
Business development Executive
TASC Outsourcing- UAE
06.2011 - 05.2013
- Sales and Marketing for recruitments, visa transfers, and contract staffing solutions.
- Reaching key decision-makers, prospecting clients, arranging meetings and presentations, and mapping and researching the positions available in the market.
- Do the costing for outsourcing services.
- Preparing proposals for staffing requirements, contracts, and documentation.
- Pricing discussions with the procurement and sourcing team.
- Contract negotiations.
- Assisting in deal closures through entire Sales cycle.
- Account management till handover of accounts once it grows to more than 5 outsourced employees.
Business development Executive
Columbus IT
Dubai
12.2009 - 05.2011
- Generated consumer interest and inquiries for MS Dynamics ERP/CRM products through social media, phone, and email outreach.
- Utilized enterprise prospecting methodologies to identify target companies based on employee count, turnover, and expansion plans.
- Engaged decision-makers to discuss software challenges and organizational requirements.
- Coordinated meetings and product demonstrations between business development managers and key decision-makers.
- Conducted business development activities to establish connections with prospective clients.
- Shared company profiles via email, generating leads and arranging meetings to onboard new customers.
- Negotiated rates and provided client support, ensuring follow-up and after-sales assistance.
- Managed payment follow-ups, prepared estimates, and generated invoices.
Sr. Technical Support Officer, Quality Analyst
IBM
Daksh, Pune
06.2007 - 09.2009
- Troubleshooting broadband related issues through emails, video conferencing and phone.
- Desktop support & installation for Windows XP & Windows Vista.
- Implementing, managing & troubleshooting hardware devices & drivers.
- Monitoring & optimizing system performance & reliability.
- Configuring & troubleshooting the desktop environment.
- Configuring & managing network security.
- Helping UK based clients set up networks through routers/switches.
- Providing customer service for all internet related issues.
- Documenting calls and providing solutions for all customer queries.
- Successfully completed project on improving customer satisfaction index for the team.
- Conducted training for new recruits Provided tech-support to a UK based Telecommunication Company.
- Installing broadband services, troubleshooting Routers & antivirus issues.
Customer Care/Process Executive
Convergys
Mumbai, Thane
07.2005 - 05.2007
- Troubleshooting broadband related issues through emails, video conferencing and phone.
- Desktop support & installation for Windows XP & Windows Vista.
- Implementing, managing & troubleshooting hardware devices & drivers.
- Monitoring & optimizing system performance & reliability.
- Configuring & troubleshooting the desktop environment.
- Configuring & managing network security.
- Helping UK based clients set up networks through routers/switches.
- Providing customer service for all internet related issues.
- Documenting calls and providing solutions for all customer queries.
- Successfully completed project on improving customer satisfaction index for the team.
- Conducted training for new recruits Provided tech-support to an Australian Telecommunication Company.
- Installing routers, Broadband set up and troubleshooting for common errors
CSE
Wipro-Spectramind
Pune
02.2003 - 04.2005
- Successfully completed training program for 6 weeks at WIPRO for the voice & e-care of AT&T.
- Profile included customer queries through calls & mails
- Profile included customer queries through calls & mails, calibration and analysis of quality parameters for calls
- Compiling information from various systems
- Trouble shooting phone related issues, billing and soft skills
- Training to new joiners, preparing presentation and maintaining hourly reports of productivity & login hours.
Education
MBA - HR and Administration
Bharathiar University
SEEDAC Management College01.2018
Skills
- MS Office
- Internet Applications
- Certificate Courses in Graphic designing, C & C
References
References shall be furnished on request.
Hobbies
painting, reading, travelling.
Accomplishments
- A minimum of requirements worth 150,000 AED every month, Adding 4/5 new clients every month. Account handling, re- activating dead accounts and building long term relationships with existing clients, generating business worth more than 1.5 million in one year and 3 months- Iquest Consultants-RAK FZ
- Added 14 new clients in 6 months including major Public sector companies and Multinational organizations- For Outsourcing and recruitment services- TASC
- An average of 8 qualified leads a month with 7 closures in a year – Columbus IT
- Team Subject Matter Expert- IBM Best CSE for Quality and CSAT- IBM Process Trainer – IBM
- Second in Line for escalation calls-WIPRO
- Founder member Flood Relief and other social causes- WIPRO
Extra-Curricular Synopsis
Represented Skybertech IT at various IT events in Kerala, Represented Columbus IT at GITEX 2009 and 2010 Dubai.
Languages
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Malayalam
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Affiliations
Volunteer- Paws Animal Rescue and Shelter NGO Since 2022
Timeline
Senior Business development executive (MENA)
Lancesoft inc
09.2022 - 12.2024
Business development Manager- IT Solutions and IT Consulting services
Skybertech IT Innovations
08.2020 - 08.2022
Business development Manager
IQuest Consultants (RAK- UAE)
06.2013 - 05.2015
Business development Executive
TASC Outsourcing- UAE
06.2011 - 05.2013
Business development Executive
Columbus IT
12.2009 - 05.2011
Sr. Technical Support Officer, Quality Analyst
IBM
06.2007 - 09.2009
Customer Care/Process Executive
Convergys
07.2005 - 05.2007
CSE
Wipro-Spectramind
02.2003 - 04.2005
MBA - HR and Administration
Bharathiar University