Shalini Tiwari

Worked closely with the multiple teams to manage the critical projects that have direct impact on increasing the product bookings by 80%.
Handled multiple client onboarding lifecycles, which required regular communication with stakeholders involved from global offices.
Conduct data mining, data modeling and analysis of unstructured and structured data used for major business initiatives.
Worked with Customer Success and Sales teams to identify and resolve provider onboarding and growth-related queries and blockers
Facilitated the initiation and training of new team members in essential processes, showcasing leadership and communication skills.
Provided leadership support to associates during collective meetings when team leads and managers were occupied, demonstrating adaptability and interpersonal skills.
Conducted thorough testing of newly transitioned processes, exhibiting decision-making and attention to detail.

Orchestrated team activities and outings, fostering team cohesion and a positive work environment.
Demonstrated effective resource allocation skills to enhance team performance and achieve project objectives.
Managed calibration processes, ensuring consistency and accuracy in team performance assessments.
Addressed and managed escalations, showcasing resilience and decision-making capabilities.
Oversaw the management of Quality Assurance (QA) backlog, demonstrating organizational and prioritization skills.
Managed the quality audit process for the onboarding of providers and health systems, showcasing attention to detail and adherence to quality standards.:
Executed the outbound outreach process, showcasing effective communication skills and attention to compliance.
Ensured proper handling and maintenance of legal documents, showcasing attention to detail and organizational skills.
Produced Daily, weekly and monthly utilization reports, showcasing consistency in reporting and analysis.
Engaged in testing and automation processes, highlighting proficiency in technological skills.

• Determined readiness of written pieces, made changes, and approved final versions for publication.
• Prepared, rewrote, and edited pieces to improve readability and impact.
• Reviewed articles for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards.
• Pitched content strategies and managed asset acquisition.
• Managing the daily plan which includes editing the manuscripts for plagiarism(a cross-sectional analysis that interprets the results of the iThenticate score in order to identify text overlap of genuine concern and filters redundant overlap that is justifiable), English quality, and a standard check of possible ethical criteria, like Conflict of Interest, accordance with scientific and publishing ethics.