Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Awards & Recognitions
Voluntary Activities
Timeline
CustomerServiceRepresentative

Shalu C

Jamshedpur,Jharkhand

Summary

Strategic, result driven and future-focused HR leader with around two decades of proven expertise in driving people strategy across diverse sectors including automotive, Service, manufacturing, and corporate leadership Recognized for driving transformational HR initiatives in business partnering, talent management & succession planning, diversity, equity & inclusion, HR analytics, employee engagement, and organization development, consistently aligning people strategies with evolving business goals at organization level. Proven track record of reducing employee turnover by 15% and implementing transformative HR initiatives across 3000+ workforce. Skilled in partnering with leadership to enable high-performance teams, foster inclusive growth, and manage large-scale change interventions. Gold medalist in Tata Business Excellence Model, my career aspiration is to spearhead transformative talent strategies that nurture diversity, stimulate growth, and create lasting business impact in an increasingly dynamic and global environment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience
7
7
Certifications
1
1
Language

Work History

Zonal HR Lead – North & East Region

Tata Motors Limited
GURGAON
01.2025 - Current
  • Leading the People Processes from hire to retire (the entire employee life cycle) for the entire North and East Zone (comprising 350 on-roll and 200 off-roll employees spread across 12 states, 8 area offices, and 2 zonal offices) for the Commercial Vehicles Business, enabling the growth of INR 15,000+ crore business by partnering with 50+ people managers and senior leaders.
  • Anchored key Talent and Organization Development interventions for the commercial team: talent acquisition, functional and leadership development programs, change management initiatives, talent management and succession planning, incentive management, etc. (Approx. 1,200 employee base spread across Pan India.
  • Anchored the Diversity and Inclusion initiatives for the organization (gender, PwD, LGBTQA++, and affirmative action) for commercial offices for the CVBU.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

DGM Pan India – TML Smart City Mobility Solutions Ltd

Tata Motors Limited
Delhi
07.2022 - 12.2024
  • Spearheaded Pan-India HR operations for the emerging mobility solutions business vertical by partnering with over 20 people managers and senior leaders.
  • Designed and implemented HR frameworks for new business expansion, supporting rapid organizational growth.
  • Anchored key Talent and Organization Development interventions for the Pan India Service Team: talent acquisition, functional and leadership development programs, change management initiatives, talent management and succession planning, incentive management, etc.
  • Anchored the Diversity & Inclusion initiatives for the organization (Gender, PwD, LGBTQA++ & affirmative Action) for commercial offices.
  • Championed a culture transformation initiative focusing on fostering a high-performance culture through leadership development, employee engagement, and initiatives to enhance team collaboration.

Senior Manager – Employee Relations & People Involvement

Tata Motors Limited
Jamshedpur
07.2015 - 07.2022
  • Managed comprehensive ER operations for over 2,000 employees across manufacturing and support functions.
  • Core Team Member to initiate, formulate, and implement long-term settlements and bonus agreements for the unionized workforce.
  • Led ER digitization initiatives, including automation of Joint Forums and performance management systems.
  • Championed self-directed team concepts, diversity and inclusion as SPOC, launching Women@Work.
  • Managed compensation budgeting, benchmarking studies, and social security for the blue-collar workforce.
  • Directed flexible workforce management, skill development programs, including upskilling and cross-skilling initiatives.

Senior Manager – Talent Management

Tata Motors Limited
Jamshedpur
12.2009 - 07.2015
  • Lead the capability and talent management initiatives for the plant workforce and high potential.
  • Implemented integrated recognition programs and Campus-to-Corporate assimilation modules for first-time managers.
  • Designed strategic training frameworks and leadership development programs, impacting the company-wide talent pipeline.

Assistant Manager

Precision Pipes & Profiles Co. Ltd
Delhi
01.2006 - 12.2009
  • Lead HR Function for more than 200 employees (Entire employee life cycle from hire till retire) for plant and corporate

Senior Executive

Sarita Handa
Delhi
06.2004 - 12.2005
  • Managed HR generalist functions including recruitment, employee relations, and HR administration.
  • Managed the HR operations for workforce of 150 no's.

Education

No Degree - Human Resources Management

TISS
Mumbai
04.2001 -

MBA - Human Resources Development

Guru Gobind Singh, Indraprastha University
Delhi
04.2001 -

Bachelor of Commerce - Commerce

D N College, Ch Charan Singh University
Meerut
04.2001 -

Skills

Certification

Diversity Equity & Inclusion Joint Certification by NHRD Kolkata Chapter & Interweave Consulting (Jan May 2023)

Accomplishments

  • Institutionalized and led the CV Commercial organization-wide Talent Management & Succession Planning for Sales & after sales function, in line with the TML Talent strategy, to build and sustain a high caliber talent pool and strengthen future talent pipeline across the organization within stipulated guidelines. (Impact: Successful completion of IDP of all identified talent and 50% of HIPOs moved to next level).
  • Led organizational effectiveness initiatives multiple times—including communication, employee engagement, OD interventions, and VRS implementation—with empathy, sensitivity, and maturity, ensuring seamless execution and zero employee backlash.
  • Built and run systems and processes around employee engagement like People Manager’s engagement & development through Team touch points, Communication, 3D (Development Deep Dive) workshops for creating a culture of belongingness.
  • Conceptualized and executed the Culture workshops involving all the employees and supported business to identify, design and executer the culture projects to improve the work culture & customer experience at the grassroot level. (Impact: Improvement in the culture score to 5% delta in a span of two years-TML Smartcity)
  • Conducted multiple POSH & Tata Code of Conduct (TCoC) awareness sessions for employees and successfully led several critical enquiries related to POSH/Tata Code of conduct as Chairperson of East IC & Ethics Counselor.
  • Developed and implemented comprehensive booklet on Self Directed Team with its maturity matrix & assessment guidelines and checklist at plant (Impact- 100% blue color involvement in SDT
  • Did benchmark study during Long term settlement and institutionalize new grade (JO) for unionized workforce

Awards & Recognitions

Training Excellence Award in Paper Presentation Contest (Multiple Awards), ED’s Award for implementation of Self-Directed Team across Plant (2021), Gold Award for Organization Effectiveness (2023), Gold Award for Culture transformation in Smart Mobility (2023), Gold Award for Transformation Tower Initiatives (2023), Selected as HR SpoC in driving Transformation Initiatives in Smart Mobility Business across Pan India (Team of 10 member), Silver Award for driving Culture transformation in Commercial (2025), CHRO Award for driving Organization Effectiveness of Talent Transition (2025)

Voluntary Activities

  • Active member in the Executive Committee of NHRD- Kolkata Chapter (FY 2023-24).
  • Developed HR Process manual for Channel Partner of TML Smart City Mobility
  • Life time member of ISTD, Jamshedpur

Timeline

Zonal HR Lead – North & East Region

Tata Motors Limited
01.2025 - Current

DGM Pan India – TML Smart City Mobility Solutions Ltd

Tata Motors Limited
07.2022 - 12.2024

Senior Manager – Employee Relations & People Involvement

Tata Motors Limited
07.2015 - 07.2022

Senior Manager – Talent Management

Tata Motors Limited
12.2009 - 07.2015

Assistant Manager

Precision Pipes & Profiles Co. Ltd
01.2006 - 12.2009

Senior Executive

Sarita Handa
06.2004 - 12.2005

No Degree - Human Resources Management

TISS
04.2001 -

MBA - Human Resources Development

Guru Gobind Singh, Indraprastha University
04.2001 -

Bachelor of Commerce - Commerce

D N College, Ch Charan Singh University
04.2001 -
Shalu C