Shalu Koshy
HR Business Partner | Talent Acquisition & Engagement Leader | Data-Driven People Strategist
Mumbai
Summary
Dynamic HR leader with 14 years of experience across HR Business Partnering, Talent Acquisition, Employee Engagement, and Talent Management. Recognized as a people champion, I bring strong expertise in attracting and developing talent aligned with organizational values, culture, and business goals. Adept at collaborating with cross-functional teams, leveraging data-driven insights for decision-making, and delivering people-centric solutions. Known for exceptional communication, problem-solving ability, customer focus, and a proactive, results-oriented approach.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Assistant General Manager - Leadership Hiring
Sodexo
06.2019 - Current
- Lead end-to-end talent acquisition across India, Singapore, Malaysia, and Australia, managing hiring for country leadership, regional, and executive to director-level roles within GBS.
- Drive 300+ hires annually across geographies, covering leadership, niche, and volume hiring, aligned to business expansion.
- Designed and implemented a scalable TA operating model for GBS, introducing dedicated sourcing and recruiter roles, improving pipeline strength, and hiring efficiency.
- Lead a team of 20+ members (direct and indirect), spanning Talent Acquisition, HR Operations (Australia), and MIS, ensuring seamless delivery and governance.
- Eliminated agency dependency for Singapore and Malaysia, reducing reliance from 30% to 0% within 18 months through strong in-house sourcing strategies.
- Supported the Australian market hiring, streamlined Chef hiring processes, and built a robust SEA talent pipeline for ongoing and seasonal demand.
- Played a key role in GBS transitions, hiring for roles migrated from APMEA, UK & I, NORAM, and Europe, ensuring seamless onboarding aligned to global timelines.
- Led the development and implementation of an in-house HRIS across India, Singapore, and Malaysia, digitizing recruitment processes, and enhancing stakeholder experience.
- Established TA analytics and governance frameworks, enabling data-driven hiring decisions through real-time dashboards and MIS.
- Manage the RPO/vendor ecosystem, driving cost optimization, performance governance, and improved hiring outcomes.
- Streamlined recruitment processes, templates, and communication frameworks for consistency across regions.
- Strengthened candidate experience, improving offer conversions for mid- to senior-level hiring.
- Drove diversity hiring initiatives, improving representation metrics.
- Act as a strategic talent partner, advising business leaders on workforce planning, organization structuring, and hiring strategy.
- Collaborate on compensation benchmarking and offer structuring, ensuring internal parity within Sodexo’s ecosystem.
- Support internal mobility and succession planning, contributing to a long-term talent strategy.
- Demonstrated rapid career progression from Manager (India) to Senior Manager (Singapore and Malaysia) to AGM – Talent Acquisition (GBS), driven by strong delivery in leadership hiring and regional expansion.
Assistant Manager - HR
Gourmet Investments Private Ltd. (Pizzaexpress, Chillies, Ministry of Crab)
04.2017 - 06.2019
- Partnered with business leaders to support rapid organizational expansion, including the successful launch of new brands in India through timely and strategic hiring initiatives.
- Drove employee engagement and onboarding initiatives, enhancing the new joiner induction experience and the overall employee lifecycle.
- Enabled timely, transparent, and merit-based rewards and recognition in collaboration with line managers.
- Built strong employee relationships to proactively address employee relations concerns, and provide strategic guidance.
- Managed end-to-end employee services to ensure a seamless HR experience.
- Led payroll operations for over 600 employees with high accuracy and compliance.
- Oversaw talent acquisition, HR operations, statutory compliance, and payroll functions.
- Leveraged HR analytics to drive data-backed decision-making and workforce insights.
HR Executive
Bharti Airtel Ltd.
01.2012 - 03.2017
- Worked with Airtel for five years as an HR Executive, supporting multiple HR functions across the employee lifecycle.
- Contributed to talent acquisition by managing end-to-end recruitment coordination and stakeholder alignment.
- Supported talent management initiatives, including performance management, and employee development processes.
- Assisted in designing and executing Learning and Development programs to enhance employee capabilities.
- Drove employee engagement initiatives to foster a positive, inclusive workplace culture.
- Collaborated closely with business stakeholders to deliver effective, people-centric HR solutions.
Education
Master of Business Administration - HR
International School of Management & Technology
01-2012
Bachelors of Management studies - undefined
Vivek College of Commerce
01-2009
Skills
Talent Acquisition
Employee Engagement
Stakeholder Management
Strategic planning skill
Team leadership expertise
Process improvements
Compensation Benchmarking
Business Partnering
Problem-solving abilities
Team collaboration
Timeline
Assistant General Manager - Leadership Hiring
Sodexo
06.2019 - Current
Assistant Manager - HR
Gourmet Investments Private Ltd. (Pizzaexpress, Chillies, Ministry of Crab)
04.2017 - 06.2019
HR Executive
Bharti Airtel Ltd.
01.2012 - 03.2017
Bachelors of Management studies - undefined
Vivek College of Commerce
Master of Business Administration - HR
International School of Management & Technology