Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
References
Languages
Timeline
Generic

Shankaran Mahadevan

Chennai

Summary

Senior Business Leader with 18+ years of experience in business development, BPO operations, and strategic consulting. Proven expertise in SLA management, contract negotiations, and high-performance team management across multiple regions. With a solid track record in driving growth and meeting operational benchmarks, I am now seeking a senior leadership position where I can deliver innovative solutions, optimize processes, and foster growth within a dynamic organization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Consultant

Consultant
Chennai
01.2021 - Current
  • Managed and provided USA-based campaigns to BPO centers in the Philippines and India, ensuring adherence to strict client SLA commitments
  • Monitored and optimized team performance, aligning with client standards and improving service delivery through continuous feedback and performance analysis
  • Strengthened operational processes and streamlined campaign workflows, enhancing client satisfaction and profitability

Business Development Manager

Motherson Sumi Systems Ltd.
Noida
01.2016 - 01.2021
  • Led business development projects, drafting SLAs and negotiating contract terms that boosted client engagement and company revenue
  • Successfully negotiated contract terms, ensuring competitive payout structures and secure long-term partnerships
  • Developed and executed lead-generation strategies that expanded market reach and client base, contributing to a 30% increase in business

Founder & Operations Manager

BPO Call Center
Chennai
01.2005 - 01.2015
  • Established and managed a 40-seat BPO catering to the US market, overseeing all aspects of operations, client relations, and team management
  • Excelled in SLA drafting, tailoring services to client requirements, and achieving industry-leading performance benchmarks
  • Built a loyal client base through strategic negotiations and effective service delivery, ensuring sustained revenue and growth

Education

Master of Business Administration -

Delhi AMET University

Bachelor of Science - Visual Communication

Annamalai University

Skills

  • SLA Management & Contract Negotiation
  • CRM & Project Management Platforms
  • Multimedia Design & Marketing Analytics
  • Business presentation
  • Sell services
  • Operational Efficiency
  • Team Leadership
  • Strategic Planning
  • Budget Management
  • Business Strategy Development

Certification

Multimedia & Digital Marketing

Accomplishments

  • Increased operational efficiency for outsourced campaigns in the Philippines and India through targeted SLA compliance strategies and team management.
  • Contributed to a 30% client base growth at Motherson Sumi by leveraging advanced lead-generation and market expansion strategies.
  • Achieved consistent 95% SLA compliance at BPO operations, enhancing service quality and client satisfaction.

Additional Information

After successfully fulfilling my role at Motherson Sumi, took a brief career break for personal commitments before returning to Chennai as a Consultant. Provided USA-based campaigns to BPO centers in the Philippines and India, managing team performance to consistently meet client SLA commitments and enhance operational efficiency.

References

Available upon request.

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Consultant

Consultant
01.2021 - Current

Business Development Manager

Motherson Sumi Systems Ltd.
01.2016 - 01.2021

Founder & Operations Manager

BPO Call Center
01.2005 - 01.2015

Master of Business Administration -

Delhi AMET University

Bachelor of Science - Visual Communication

Annamalai University

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Shankaran Mahadevan