Shanker Chundawat
Udaipur
Summary
Accomplished IT Infrastructure professional with over 10 years of experience in designing and optimizing complex IT systems. Demonstrated expertise in managing scalable, secure, and reliable on-premise and cloud-based infrastructures. Proven track record in project management and network architecture, leading to enhanced operational efficiency and cost reduction. Known for strong leadership abilities, problem-solving skills, and a commitment to driving organizational growth through innovative technology solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager-IT
Trellance
Ahmedabad
06.2023 - Current
- Administered and maintained hybrid cloud environments (Windows Server, Linux, and cloud systems) to ensure optimal performance and uptime
- Managed server, storage, and network infrastructure supporting critical applications
- Managed Windows patching and application updates, ensuring compliance with security standards
- Oversaw IT budgets, resource allocation, and vendor relationships, ensuring timely and on-budget project delivery
- Led endpoint security solutions, identity management systems (Okta, CrowdStrike, Netskope), and improved cybersecurity posture
- Managed network devices and firewalls using Cisco Meraki, optimizing security policies for reliable network performance
- Administered IT Service Management (ITSM) with Freshservice, enhancing user support and issue resolution
- Actively contributed to SOC2 compliance, managing access controls, change management, and audit processes
Lead-IT Infrastructure
Wowoni Private Limited
Remote
10.2021 - 06.2023
- Led the IT infrastructure team for a banking and finance company, ensuring high availability, security, and performance
- Administered Microsoft Windows Server, Oracle Cloud, and Linux environments in a hybrid cloud architecture
- Designed and implemented critical infrastructure components, including Active Directory, DNS, DHCP, and more
- Managed Windows patching and application updates, ensuring compliance with security standards
- Provided troubleshooting for complex IT issues and ensured minimal downtime
- Collaborated with cross-functional teams to meet the sector's security, scalability, and compliance requirements
Senior Executive
Indira IVF Group
Udaipur
07.2019 - 10.2021
- Managed IT operations for 100+ locations across India, providing support via various channels
- Administered M365, including Exchange Online, SharePoint Online, Teams, and OneDrive
- Led user and group management for system access control and security compliance
- Delivered ongoing security initiatives and ensured compliance with regulatory standards
- Produced reports on system health, user activity, and compliance for policy and regulatory adherence
Senior Engineer-Tech Support
Paytm
North & West India
07.2017 - 07.2019
- Delivered technical support for Paytm & TICKETNEW Box Office Suite, enhancing system performance for high-traffic environments
- Managed web servers and IIS, ensuring uptime during peak ticketing periods
- Provided MySQL database administration and troubleshooting for backend systems
- Led software implementations and ensured smooth integrations for new features
Customer Support Engineer
UFO Moviez
Rajasthan
01.2014 - 06.2017
- Provided troubleshooting and technical support for cinema equipment, ensuring optimal system performance
- Managed projector and VSAT system installations, configurations, and maintenance
- Supported hardware and networking setups for smooth digital cinema operations
Education
Post Graduate Diploma - Computer Information Systems
Suresh Gyan Vihar University
Jaipur05-2023
Bachelor of Science - Computer Engineering
Institute of Integrated Management And Engineering
Delhi07-2012
Skills
- IT Service delivery
- Server Administration
- Cloud Infrastructure
- ITIL Framework
- Project Management
- Problem Solving and Troubleshooting
- Network Management and Design
- Cybersecurity and Risk Management
- Performance Tuning
- Helpdesk and Support
- IT Operations
- End User Computing & Desktop Support
Certification
- Microsoft 365 Administrator
- Microsoft Azure Administrator
- Red Hat Certified System Administrator
- Oracle Cloud Infrastructure Associate
- Google IT Support Professional
Languages
Hindi
First Language
English
Proficient (C2)
C2
Websites
Timeline
Assistant Manager-IT
Trellance
06.2023 - Current
Lead-IT Infrastructure
Wowoni Private Limited
10.2021 - 06.2023
Senior Executive
Indira IVF Group
07.2019 - 10.2021
Senior Engineer-Tech Support
Paytm
07.2017 - 07.2019
Customer Support Engineer
UFO Moviez
01.2014 - 06.2017
Post Graduate Diploma - Computer Information Systems
Suresh Gyan Vihar University
Bachelor of Science - Computer Engineering
Institute of Integrated Management And Engineering
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