Shankkar P

• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Trained employees in essential job functions.
• Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
• Incharge of all facility related functions at Chennai Airport.
• Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• In charge of machinery and other company equipments.

• In charge of the Housekeeping department and operations Responsible for hygiene audit ,safety audit and Covid audit within the property.
• Prepared and distributed assignment sheets to assigned staff.
• Ordered supplies through approved vendors and submitted invoices for payments.
• Trained, coached, and mentored staff on best practices and protocols to secure smooth new program adoption.
• Handling Guest Complaints, looking for WHY Analysis and implementing better plans
• Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
• Reviewed employee performance and devised an improvement plan to achieve goals.

• Supervised and supported housekeeping personnel to maximize quality of service and performance.
• Collaborated with front desk to respond promptly to guest requests and promote positive experience.
• Set goals and deadlines for department.
• Prepared and reviewed operational reports and schedules.
• Acquired, distributed and stored supplies.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.

• Vendor Management.
• Laundry and linen management.
• Purchasing new items for the hotel.
• Closely monitor costs to achieve the budget.
• Handling guest complaints and taking training sessions with the staff on the same topics.
• In charge of valet and vehicle management.

Achievements:

• Improve the overall guest satisfaction score of the hotel.
• Improve the social media rating of the hotel.
• Control the cost and help to achieve the budget

• Floor In charge- Platinum Floor.
• Housekeeping Supplies In charge & distribution of same
• Maintained neat and clean bathrooms and changed linens on a daily basis.
• Prepared and distributed assignment sheets to assigned staff.
• Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
• Operated mechanized cleaning equipment.

Achievements:

• Recycling the products to avoid wastage.
• Self-maintenance of Machineries to avoids Breakdown
• Controlling usage as well as purchasing of stocks as per requirements to control budget.

• In charge of one floor (80 rooms).
• Desk In charge.
• Linen room in Charge.
• Public Area in Charge.