Shanmuga Prabhu G
Chennai
Summary
Experienced Sales Manager with a strong focus on driving results and motivating teams. With 18 years of work experience, dedicated to leveraging extensive knowledge to penetrate new territories and promote product lines. Highly effective mentor, driven to assess individual and group performance to implement improvements and set achievable goals. Background in establishing and nurturing lucrative partnerships, determined to contribute to the success of any organization.
Overview
15
15
years of professional experience
Work History
Floor Manager
Titan Company - Tanishq
03.2022 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Responsible for Team achievements
Senior Retail Sales Officer
Tanishq
06.2009 - 03.2022
- Tracking fast movers & slow movers in each merchandise, Developing sales plan to achieve targets
- Communicating the plan & targets to sales staff
- Monitoring of the targets; (KAIZEN implemented) Ensuring an excellent shopping experience to the customers
- Stock taking and closing each and every day
- Visual merchandising and scheme campaign
- Delighting customer and giving exceptionally friendly service at all times
Senior Customer Care Executive
aspire bps
- 06.2009
- Handling junior’s escalations
- Product & Process Training to new staffs
- Tracking customer complaints for proper solutions
- Ensuring an excellent service to the customers
- Seeking feedback, preventing complaints
Customer Care Executive
AEGIS BPO SERVICES LTD.
- Handling customer queries & complaints
- Resolving customer complaints
- Excellent service in all the calls.
Education
MBA - International Business
Alagappa University
KaraikudiBBA -
Madras University
Chennai, IndiaSkills
- Excellent problem-solving abilities
- Business Planning
- Revenue Forecasting
- Exceptional organizational skills
- Team Player
Languages
Tamil
English
Hindi
Timeline
Floor Manager
Titan Company - Tanishq
03.2022 - Current
Senior Retail Sales Officer
Tanishq
06.2009 - 03.2022
Senior Customer Care Executive
aspire bps
- 06.2009
Customer Care Executive
AEGIS BPO SERVICES LTD.
MBA - International Business
Alagappa University
BBA -
Madras University
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