Shannon Daniel

➔ Assisting the Director, Manager & Principal in their day-to-day activities and schedule.

➔ Facilitated as the first point of contact for parents, students, and visitors, handling inquiries, addressing concerns, and providing professional assistance in a timely and efficient manner.

➔ Organised and coordinated meetings, school events, and parent-teacher conferences, ensuring smooth operations and seamless execution of day-to-day activities.

➔ Maintained student and parent records, updated databases, and ensured confidentiality and compliance with school policies.

➔ Effectively managed complaints and queries, providing prompt solutions to issues while maintaining professionalism and a positive environment.

➔ Worked closely with faculty, staff, and administration to ensure smooth and effective functioning of various school programs and activities.

➔ Generated daily, weekly, and monthly reports regarding office operations, visitor logs, and communication, providing key insights for senior management.

➔ Managed planning, handled backend work, documentation, reservations, discussed accommodation options, coordinated transfers, and made payments to suppliers.

➔ Using digital tools like MS Word for package production, Excel for client database and PowerPoint for client and business presentation.

➔ Utilised Canva to design digital flyers as part of digital marketing initiatives.

➔ Assessing client preferences and tailoring packages to meet their specific requirements. Keeping in mind the KPI’s of the company.

➔ Exhibit proficiency in discerning the customer needs and communicating in a manner that is clear and easily understandable for them.

➔ Managed company website and executed digital marketing strategies for promoting destinations and travel packages on Instagram and Facebook.