Shantanu Choudhary
B-907, Park View Apartment, Sector - 56, Gurgaon
Summary
Experienced and results-driven Agile Business Analyst with a proven track record in facilitating effective communication between business stakeholders and technology teams. Adept at eliciting, analyzing, and translating complex business requirements into actionable insights. Strong analytical and problem-solving skills coupled with excellent interpersonal abilities. Proficient in Agile methodologies
• Complete understanding of SDLC processes and Agile & Waterfall Methodologies.
• Proficient in creating Business Requirement Document, Functional Requirement Document, Use Case, Implementation guides, Functional Specification Document and Requirement Traceability Matrix.
• Well versed in Requirement Elicitation & Prioritization, Defining Scope, Gap Analysis, Stakeholder Analysis & Management, Sprint Planning, Sprint Review, Product Backlog Management, and Change Request
Management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Ascendion Engineering Private Limited
Gurgaon
03.2024 - Current
- Lead cross-functional teams in the successful transition of mortgage servicing tools, including migrating payment systems from third-party vendors to in-house solutions, for reducing operational costs.
- Act as a liaison between business units and IT for enhancements to the Dynamics 365 CRM Case Management System, improving loan servicing queries, and issue resolution.
- Own the roadmap and prioritization of features for the Dynamics 365 CRM system, working directly with key stakeholders to improve customer experience, and operational efficiency.
- Identify and implement opportunities for process optimizations within mortgage servicing, driving cost reductions, and streamlining workflows.
- Conduct feasibility studies and risk assessments for new business initiatives, delivering actionable insights to optimize operational effectiveness.
- Identified opportunities for process automation in order to streamline operations.
Senior Analyst
Evalueserve
Gurgaon
06.2022 - 03.2024
- Collaborated closely with business stakeholders to understand needs, objectives, and challenges, facilitating seamless communication between non-technical stakeholders and technology teams.
- Conducted requirement elicitation, documentation, and analysis, translating business needs into clear functional specifications for technical teams, resulting in efficient project delivery.
- Identified areas for process optimization and efficiency enhancement, recommending, and assisting in the implementation of process improvements to enhance overall project outcomes.
- Participated actively in system testing, user acceptance testing, and validation processes, ensuring the delivery of high-quality solutions that meet specified requirements.
- Created and maintained product backlog, sprint planning, and design documents.
- Created comprehensive documentation, including business requirements, process flows, use cases, user stories, work instructions, and user guides, while maintaining accurate project artifacts throughout the project lifecycle.
Team Lead
BETTER MORTGAGE
07.2019 - 03.2022
- Creates project plans, managing and participating in the execution of specific activities and deliverables to support organisational change management.
- Prepared brd, frd, flowcharts, and deliver cost effective, high performance technology solutions.
- Managed projects through status meetings, weekly reports, identifying risks and tracking issues.
- Communicate clients business requirements by constructing user stories and process models.
- Conduct AS-IS and TO-BE Analysis and suggest Fit for Business Solutions by designing Change Strategy
- Maintained liaison between Global Product Team, IT team and India Collateral Operation Team to streamline Collateral process.
- Collaborated with Project Manager/Technical Delivery Lead to define project scope, objectives, and deliverables, contributing to project planning, estimation, and resource allocation.
Associate
BRITISH TELECOM
01.2019 - 07.2019
- Gathered, validated and organized expenses for bill back to clients while adhering to client contract specifications.
- Resolved complex billing issues in a timely manner to maintain customer satisfaction by prioritizing requirements using MOSCOW and Business Value methods.
- Acted as centre point of contact for all project activities liaising with Delivery Managers.
Analyst
AON Consulting PVT LTD
10.2016 - 04.2018
- Managed operations for Aon Hewitt's flagship product US Total Compensation (USTCM) Proxy benchmarking survey
- Provided compensation benchmarking & job evaluation for the executives to the clients with the help of publicly available documents (Proxy fillings and Annual Reports/10-K).
- Maintained liaisons with global stakeholders, IT team and core team for development of in-house utilities.
- Worked on tools like CapIQ and Saleforce to gather ad-hoc data.
- Co-led "Eclipse" and "Quality Batch Reviews" projects with 100% data accuracy.
Education
BACHELOR OF COMMERCE (HONORS) -
Vivekananda Institute of Professional Studies
New DelhiSkills
- Stakeholder Communication
- Requirement Elicitation
- Scope Management
- Quality Assurance - System Testing and User Acceptance Testing
- User Stories
- BRD Process Flows
- Tools: JIRA, Azure Devops
- Communication and Interpersonal Abilities
- Scrum - Agile Methodology
- Release Planning and Client Negotiation
- Gap analysis
- Project Management Support
- Process Improvement
Certification
Certified Business Analysis Professional
Lean six sigma white belt Certification
Project management essentials Certified
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Business Analyst
Ascendion Engineering Private Limited
03.2024 - Current
Senior Analyst
Evalueserve
06.2022 - 03.2024
Team Lead
BETTER MORTGAGE
07.2019 - 03.2022
Associate
BRITISH TELECOM
01.2019 - 07.2019
Analyst
AON Consulting PVT LTD
10.2016 - 04.2018
BACHELOR OF COMMERCE (HONORS) -
Vivekananda Institute of Professional Studies
Certified Business Analysis Professional
Lean six sigma white belt Certification
Project management essentials Certified
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